Review Time
I ordered two sediment filters that were supposed to be stringed. Upon opening the box, I found they were smooth instead. Given our water composition, stringed filters are essential for us. I was informed that I could return them at my own expense or bring them back to a nearby store, which is a 40-minute drive. I intended to exchange them for the correct stringed filters and was told that was possible. I received a credit. When I arrived a few days later, an employee checked the product details and said both versions had the same product number, which puzzled him. After making a call, he was told that if I reordered the stringed filter, I would receive the smooth one again, as it was classified as "stringed." I found that amusing. Was there a new type of stringed filter that looked smooth outside but had a stringed core? No, it was just the molded, smooth sediment filter. We looked online, and the actual stringed filter appeared as a tightly wound cone, just like all my previous ones. I will not use this company again, as they are fully aware of this misleading information and show no concern. Why would anyone risk buying a product that may not be what it claims to be and potentially fail due to an invisible difference? No thanks. I was not informed that this issue would be resolved.
The company engages in misleading advertising. I placed an order for six sheets of rubber, measuring three feet by five feet and .097 thick, priced at $9.99 each. The item was supposed to be shipped to a local store. After driving 38 miles to pick it up, I discovered that the rubber sheets were only one foot square. I showed the staff my order with the item number, which clearly indicated the correct dimensions. Unfortunately, they had no explanation and directed me to their manager. After reviewing my order, the manager stated that the company would not honor it and that it had been canceled. So, be cautious when ordering from this company.
I deeply regret not reviewing feedback before spending my money with this disappointing company. After placing an order for shipping boxes, I began receiving unwanted marketing emails, which is against platform policy. When I expressed my frustration, their customer service responded in a confrontational manner, misrepresenting my account status. Their dismissive attitude towards customer feedback is troubling. Proceed with caution if you choose to work with this company.
I regret not checking reviews before spending my money with this company. I ordered shipping boxes through their seller account on a platform and soon received unsolicited marketing emails. This violates the platform's policy against direct marketing outside its system. When I expressed my concerns to the company, their customer service responded defensively, claiming I had opted in for marketing, which I did not. They even called my warning about reporting them a "threat." Their dismissive attitude towards customer complaints is alarming. Proceed at your own risk.
No amount of advertising can make up for subpar products. Their slogan loses meaning when the items they provide are inadequate. The cardboard boxes I received were so poorly made that they were nearly unusable without significant repairs. This is unacceptable. I purchased them through a different platform, but the company is responsible as they are the drop shipper. The founder would be disappointed to see how the company has deteriorated.
I wish I could give zero stars. I ordered an item online but received a confirmation for something entirely different. After contacting customer service, I was promised a follow-up that never happened. When I called back, they assured me I would receive what I originally ordered. After waiting for delivery, I drove over an hour to pick it up, only to find they sent the incorrect item. All I received was an apology and a note that the website had been updated.
We've been customers for over 35 years. Now, they review our credit every time we order, labeling it an "EVER CHANGING CREDIT LIMIT." Our account was put on hold while they conducted this review, causing delays. This might not seem major, but it’s inconvenient. They indicated this would be standard practice moving forward. Frequent credit reviews could drive customers away.
I received a drill with missing parts. After contacting the customer service number provided, I spent 45 minutes speaking with various representatives, none of whom could assist me in ordering the missing part. The only solution offered was to return the entire drill for a replacement. This experience was extremely frustrating.
I placed an order with a scheduled delivery, but I was notified of a significant delay. After finding an alternative, I contacted the company to cancel my order. While I received confirmation of my cancellation, I later got a shipping notification. When I reached out for help, I was told I could return the product at my own expense if I wanted a refund. BEWARE when dealing with this company.
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