Review Time
Visiting from Australia, I got sick over evening meal and an ambulance came quickly, did first few tests then took me to St Thomas A & E. All these staff demonstrated the utmost care, compassion, professionalism, and top knotch communications. This beats any service we could expect in Western Australian hospitals, where ambulances wait for hours on end to even admit all but the most endangered patients. NHS you should be proud of this and every ambo, nurse, doctor, blood pressure tester etc are heroes and should be recognized for this. You guys ROCK, thank you all from the bottom of my heart. Steve
Visiting from Australia, I got sick over evening meal and an ambulance came quickly, did first few tests then took me to St Thomas A & E. All these staff demonstrated the utmost care, compassion, professionalism, and top knotch communications. This beats any service we could expect in Western Australian hospitals, where ambulances wait for hours on end to even admit all but the most endangered patients. NHS you should be proud of this and every ambo, nurse, doctor, blood pressure tester etc are heroes and should be recognized for this. You guys ROCK, thank you all from the bottom of my heart. Steve
My father dislocated his hip. The care at St Thomas’ was absolutely amazing. The professionalism of all the staff, the kindness, the communication - all beyond anything I might have expected. I cannot praise every single person we saw highly enough. Thank you
I have had cataract operations done on both my eyes by the Eye Care Unit at St Thomas's. I have nothing but praise and admiration. Under Miss Low and her team, I was brilliantly looked after. Everything was explained clearly. They could not have been more friendly, as well as totally professional. Thank you!
I would like to say a big thank you to the St Thomas’ Hospital A&E children’s team, especially consultant Sebastian, A&E Dr Danielle Murray, and nurses Julia and Josh, for the excellent care Gabriel received on Saturday 17/01 night and on Sunday 18/01. Everyone was kind, professional, and reassuring throughout, taking the time to listen and explain everything clearly. We are very grateful for the compassion and dedication shown by the whole team.
I had an appointment and the doctor could not even speak good English. She wouldn’t even let me speak. The quality of client care has gone down the hill. I left feeling unheard and scared not knowing what was going to happen next.
The emergency front‑desk nurses at St. Thomas’ Hospital seemed more focused on dismissing me than helping. They even asked why I had come there instead of going to a hospital closer to my home. I chose St. Thomas’ because it was near my workplace at the time I needed medical assistance, but their question was awkward and made me feel as though I wasn’t being taken seriously. The doctor, however, was the complete opposite, very professional and respectful.
Yesterday I had the pleasure or otherwise of a visit to Guys Dental. I got a call at 9:30am saying they could see me early, my appointment was 2:30pm. I got there for 10:45?and was seen by just past 11. My dentist was Emma Still. She was young but assured and it soon transpired that my appointment wasn’t going to go a planned. She dealt with situation with professionalism beyond her years. We planned a path forwards. I was left with the impression that there was a fine dentist in the making and certainly a very good communicator and problem solver.
RADIOLOGY DPT! Spent two and half hours waiting for someone to answer my call. First it was an hour and twenty minutes. When I reached number 1 in the queue it was simply disconnected. Called back and spent an hour and 15 minutes waiting for an answer. When I reached number 2 in the queue I was disconnected again! ZERO STARS!!!
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Dedication to the communities we serve is at the heart of everything we do, with high quality, personal care for every patient we treat. We are guided by our values in everything that we do, which are: putting patients first; taking pride in what we...
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