Review Time
I purchased new glasses and contacts, but the first issue was the doctor's recommendation to try two different contacts. After waiting a week and a half, I was informed that only one pair was ordered. When I went to pick up my glasses, which I chose to be a specific brand, I was surprised to receive a flimsy felt case instead of the usual hard case that comes with my other pairs. It also seemed like I received demo frames from the display, as there was a price sticker on one arm that they had to peel off. The glasses felt cheap, with loose and wobbly arms, leading me to question their authenticity. Additionally, they got my prescription wrong and are remaking them. After having the glasses for just a day, I've decided to return them and seek a refund, especially since they wanted an extra $200 for transition lenses, which is far more than I've ever paid. I won’t be returning to this service again.
The lens quality on my glasses was shockingly poor. Within three months, they became unusable due to scratches and fractures, despite having protective coatings. The staff attempted to blame my cleaning methods, which were appropriate. After some debate, they agreed to replace the lenses, but the new ones suffered the same issues. I regret choosing this service and will not return.
I regret coming here. I was attracted by a two-for-one glasses deal but ended up spending much more after they insisted on additional costs. The glasses have a disorienting effect, and I feel unsafe even riding my bike. When I sought help for adjustments, the staff was dismissive and unhelpful. I'm still using my old glasses, and this experience has been a complete waste of money.
The location in Norfolk was the worst business experience I've ever had. I received incorrect prescriptions twice, and my glasses were not the quality I paid for. They scratched easily and had glare issues. The staff was unhelpful and rude. I will never return and advise others to avoid this location.
I had an appointment at noon and waited almost two hours for new glasses. The staff was overwhelmed and untrained, leading to a chaotic environment. I paid for my visit but felt like I received nothing in return. I will be returning to my previous eye doctor after this disappointing experience.
After being an optician for over a decade, this was my worst experience. I was given contact lenses that were unwearable. The lack of follow-up with the doctor was frustrating, and the staff were untrained. I left with only one usable lens and suffered an injury due to poor equipment handling. I highly recommend seeking care elsewhere.
I decided to try this service after being a loyal customer elsewhere. The initial exam was fine, but I faced issues with communication regarding store hours. I felt the staff were dismissive and unhelpful when I picked up my glasses. The overall experience was disappointing, and the quality of the glasses did not meet my expectations. I will return to my previous provider.
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