Review Time
Be cautious if you need to file a claim; they will go to great lengths to avoid paying you. My claim was just for a minor issue related to mosquito treatment during my holiday, but the process was frustrating. They made me wait, ignored my emails, and then asked for years of my medical history and bank statements. After three months, I was told I hadn't disclosed my use of certain medications, which had nothing to do with the mosquito bites! Additionally, they mentioned a £150 excess on my policy. I was only trying to claim £230 initially, and in the end, it was denied. It feels like they are scamming people, hoping you will give up. I waited three months only to have my claim rejected. This experience has been incredibly disappointing, especially considering I was ill after my holiday and thought I had adequate travel insurance coverage.
Be cautious if you need to file a claim; they seem to do everything possible to avoid paying. My claim for a minor issue was met with delays and requests for extensive documentation. After three months, I was told my claim was denied due to undisclosed medications, even though they were irrelevant to my issue. The policy also had a high excess. I only sought a small amount, and in the end, it wasn't worth the hassle. They seem to hope you'll give up. I waited too long and received nothing. This company is disappointing, especially when I thought I was covered during a difficult time.
One star does not do justice to the chaos this has caused my family. Since March, we have faced endless delays in the conveyancing process. We are now homeless, forced to rely on others for shelter. The lack of progress is infuriating, and I have dealt with many solicitors before, but this is by far the worst experience. The representative has ignored crucial responses and made unreasonable demands. I am seeking advice on how to escalate this matter. The lack of care is appalling, and I urge others to steer clear of this company.
This has been the worst conveyancing experience of my life. The prolonged delays have left me homeless, and I had to let my sale go through before completing my purchase. I was misled about the timeline and have faced constant issues. It’s absurd to require insurance on a home before exchange. The service has shown no empathy for the situation they have caused. I have made multiple complaints and received no follow-up. This has been a draining experience, and I implore others to avoid this solicitor.
This has been the worst conveyancing experience in over 30 years of buying homes. The process is painfully slow, and they make you feel like a burden. They nearly jeopardized the entire deal by failing to communicate with the other solicitors. I strongly recommend avoiding this service.
Yet another one-star review for this painfully slow legal firm. When they were previously known by another name, I had no issues. Now, they seem to be trying to escape their past reputation. They failed to accomplish in two months what my new solicitors managed in just 40 minutes. It feels like they are not proactive at all. This firm has truly disappointed me.
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A national law firm with local values. Liverpool based Solicitors with over 30 years' experience in property, personal injury, financial claims and wills & probate.
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