Review Time
Closing Roth IRA
With my Roth IRA, the process to close the acct was supposed to be straight forward. I contact the Entrust group to close the account, pay any fees, they contact HAA to liquidate the precious metal assets, then fund get wired to Entrust Group and Entrust sends the funds to my financial institution holding my Roth IRA. Unfortunately Entrust did not send the funds to my financial institution because they misplaced the record of my payment for the account closing fee. I had to call them asking what was holding things up to hear that I had not paid the account closing fee. I gave them the date my credit card was charged for the transaction and asked that they double check after 5 minutes I was told the paperwork was misplaced, which in the days of digital documentation is a line of crap. Someone did not bother to read the account file. This delayed completion of the transaction from 2 weeks to 4 weeks.
I know Entrust is not HAA but to your customers the organizations that you partner with do represent you. If you get more reviews about Entrust record keeping you may want to find a new organization to handle the IRA side of your business.
Other than that, I have been very satisfied with HAA.
This is an overall review of my experience with HAA. First of all, my main issue is about the very high round-trip costs, especially for metals like silver. This is something that is rather transparent and I kind of knew when opening my account, but it helps to remind: the round trip costs for buying silver are around 20% because of the enormous spreads charged. This is nothing too uncommon in that buisness, but it still hurts a lot - despite good recent gains, especially if one needs access to one's funds. For a very long-term investment, it might be less of a big deal, but anything below say 5-10y holding period is IMO simply not worth it. So about my recent experience: for the privilege of having sold 400 oz of silver this week at a 12% discount to spot I'm now asked to wait more than 3 days business days until I can withdraw my funds (from the site: "rades take two full business days to settle. … funds cannot be withdrawn until 2 full business days after the trade has been placed and after 5:15 PM EST."). I just added a new bank account and of course I'm not gonna wire $18k out of the blue when I've had so many issues already with HAA - manly funding my account (with exactly the account I'm trying to withdraw from now, I tried with something like $50 in the past, luckily the money went back to my Revolut account and didn't disappear into the nirvana). So yeah, just I withdrew $26 with a $25 fee, a nice little touch after having lost around $4k in total on the round trip (despite still satisfying gains overall of course).Dealing with customer service in the past has also not yielded satisfying results.I guess the only positive thing is that despite all the fees, at least the metal and money seems to be safe.I've updated my rating to 3 stars as HAA has offered to kindly refund the transaction cost for the wiring. I still keep a 3 star rating as I think it's important to highlight the high fees in every step of the investing process.
Samantha's product knowlege added a lot of value to the Hard Assets Alliance services I currently use. Notably, she proceeded with measured efficiency to resolve my issues, clarify my concerns, and simplify my website interaction. All of this delivered with much appreciated interest and empathy. What I appreciate most about Hard Assets Alliance is the streamlined website (no marketing impositions) with a winning commitment to improve both services and customer care.
As a novice at managing my Gold IRA that I have with Hard Assets Alliance, I needed help with understanding and caring for the RMD process. I spoke with Lindsey, who quickly understood my problem, provided a comprehensive rundown on what happens, how it works, and completed the necessary tasks efficiently and promptly. She deserves an immediate salary increase and promotion, should she desire one.
I expect Hard Assets to take care of my gold and precious metals holdings and make a fair market for acquiring those holdings. I do not need political diatribes like the Rocklinc political screed that they attached to their most recent update. At best, this is not useful and at worst it is entirely the writer’s opinion and fact-free. Update 8/14/25Samantha (Sam) from HAA responded very quickly to let me know that this was a mistake and the material that I received was not indicative of the HAA outlook or viewpoint and the material should not have been sent to clients of HAA. This was well handled by Sam in an appropriate manner and while I was (and am) disappointed that it happened, Sam responded in the fashion to which I have become accustomed as a happy client of HA.
Ooooh my goodness, Lindsey was fantastic!!Knowledgeable, intelligent, quick, fun, fast and made my father and me so comfortable!!!She helped us so much and we would ask for her every time!!!Don’t lose her because you’ll be making a big mistake!!!! She is absolutely amazing!!!!Btw, I don’t remember the date we talked to her but it was last week….so I just put last Friday.
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