zellepay.com

1.2
1.2 Based on 41 reviews

Introducing Zelle®. A fast, safe and easy way to send and receive money with friends and family at different banks. Look for it in your banking app....

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Average Rating

1.2

/
5

41 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
91%

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Summer McInroy
While you think this would be helpful, let me tell you it’s not. Even making a transfer to yourself

While you think this would be helpful, let me tell you it’s not. Even making a transfer to yourself can take forever. I personally find it unhelpful as incurring-late fees as you wait for your money to clear is just nonsense. As it was a cash transfer not even a check. I would not recommend Zelle to anyone. People who work hard to get ahead, this will just put them behind!

1
Date of experience: Feb 16, 2026
Clark Smith
Frustrating Experience with Payment Rejection

I have been using the service for several years, but that has come to an end. They rejected a payment to an address already on file, and I can't find a solution. I depended on this service to make rent payments to my landlord. When I tried to resolve the issue with my bank, I was informed that it was entirely up to the service. They are impossible to reach, as they only allow verification via a mobile number, which I don't have or use. The service ignores my problem, forcing me to look for alternative payment options. This situation reflects the common business approach of many large internet-based companies: "for every customer we lose, we gain five new ones, so why bother with customer support?"

1
Date of experience: Dec 29, 2025
Karlene Parker
Frustrating payment experience

I tried to sell an item on a marketplace, and the buyer sent $80 through a payment service. Unfortunately, I couldn't accept the payment as it was from a business account, and I needed a business account. I attempted to upgrade my account, and we collaborated to make the transaction appear significant for verification. After three days of trying to complete the upgrade and transferring funds multiple times, I still haven't received my $900 back or the $80 from the marketplace. I now plan to close my bank account to prevent further access by the payment service.

1
Date of experience: Dec 16, 2025
Willy Long
Difficulties with account types

I attempted to sell an item on a marketplace, and the buyer sent $80 through a payment service. Unfortunately, I couldn't accept the payment as it was from a business account, and I needed a business account myself. I tried to upgrade to a business account, and we worked together to make the transaction appear larger for verification. After three days of attempting to upgrade and transferring funds multiple times, I still haven't received my $900 back or the $80 from the marketplace. Now, I plan to close my bank account to stop the payment service from accessing it.

1
Date of experience: Dec 14, 2025
Waverly Adams
Very disappointing experience

This service is very disappointing; it only works with partnered banks. The customer service is lacking, the app is frustrating, and the interface is overwhelming. Overall, the experience has led me to believe they should reconsider their operations.

1
Date of experience: Dec 08, 2025
Dallas B.
Completely unsatisfactory!

Completely unsatisfactory!

1
Date of experience: Dec 01, 2025
Nath2292
Extremely frustrating limitations

This service has extremely frustrating limitations. I will seek other payment methods first. If I have sufficient funds, I should be able to send them without daily or rolling limits. The process to raise these limits is terrible, and there are too many restrictions. You need different identifiers for various banks, but only those they approve. Update: They finally increased my limit after my complaints.

1
Date of experience: Nov 26, 2025
Completely ineffective service!

This service is completely ineffective! After signing up and attempting to use it, I received an error saying I needed to contact my bank. I waited on hold for over an hour, answered numerous questions, and finally managed to send money for an emergency. The next day, I faced the same issues and was told to find another method. The website offers no help options at all. Don't waste your time.

1
Date of experience: Nov 21, 2025
Coloman Carter
Low-quality system

The system is low-quality. I constantly have to call to locate my money, and it’s always blamed on the sender, which is untrue. This system is inadequate. I cannot stress enough how important it is to find an alternative. DO NOT USE THIS SERVICE.

1
Date of experience: Nov 19, 2025
Timothy
This service shouldn't exist

This service shouldn't exist at all; life was better without it! I believe they intentionally delay claims so customers don't get their money back. We filed a claim and received no follow-up. After spending hours on the phone with unhelpful staff, we have claims open for investigation, but it feels pointless. They don't seem to care and even blamed us for the issues faced. This service is a scam and needs to be shut down!

1
Date of experience: Nov 18, 2025

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Business Details

  • Introducing Zelle®. A fast, safe and easy way to send and receive money with friends and family at different banks. Look for it in your banking app.

  • language https://zellepay.com

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