Review Time
I've been with Bench since 2016 and have ridden out a few bumps with a change in ownership. Leading up to the change I was experiencing a lot of changes to my bookkeeping team but I'm happy to report that my fav -- Jannella -- is back to being my consistent contact and all has been smooth since. I'm always treated with professionalism and respect and I definitely feel like my bookkeeping is in good hands.
I'd rate 0 stars if I could. Bench has been the absolute worst company I've ever dealt with in my life. I've been strung along for almost a year now with monthly service charges just to get Bench's non-existent tax department to complete my 2024 taxes, which they still have not completed (it's now Feb 2026) it took them until August of 2025 to complete the 2023 taxes. No phone calls, multiple times they have charged me without notice for full-years worth of services despite denying service.
We’ve been working with Bench for several years now, and the experience has been consistently excellent. The team is professional, responsive, and genuinely supportive. What stands out most is their proactive approach. They don’t just record transactions; they provide thoughtful guidance, flag potential issues, and offer clear, practical advice.
Bench has also been extremely dependable when it comes to deadlines. Whether it’s monthly bookkeeping, year-end preparation, or coordination with our CPA, they consistently honor their commitments and keep everything moving forward smoothly.
Another aspect we truly value is that the support never feels generic. It genuinely feels like they’ve taken the time to understand how we operate, and that understanding comes through in every interaction (a special shoutout to Jane and the team behind the scenes, who have been especially attentive and supportive throughout.)
If you’re looking for a bookkeeping partner that’s dependable, thoughtful, and genuinely invested in your business, Bench is it. I highly recommend them.
I have been working with Bench for over 4 years. I am very happy with their service. They are professional, detailed, and communicate well. I could not run my businesses without their support!
Bench has handled my company’s financials for the past several years and has done so at a significantly lower cost than my previous bookkeeper. After an initial team that wasn’t the right fit, I requested a change and was paired with a new team led by Meher—an outstanding group that I’ve happily continued working with.While monthly reports may not always arrive immediately, this hasn’t been an issue for my needs. What matters most to me is having accurate year-end financials ready in January for tax filing, and Bench has been a solid, cost-effective solution for that.
Having all of our bookkeeping organized in one place is so helpful. I love the data visualization and categories, it keeps the information easy to navigate and compare from year to year. The chat function and designated bookkeeper make it easy to coordinate without meetings. Our small business has worked with bench for 5 years now!
Having all of our bookkeeping organized in one place is so helpful. I love the data visualization and categories, it keeps the information easy to navigate and compare from year to year. The chat function and designated bookkeeper make it easy to coordinate without meetings. Our small business has worked with bench for 5 years now!
As a small business, we're grateful we found Bench. They are a great option for bookkeeping and basic tax prep for our business. We appreciate the personal touch of an actual human who communicates with us when we have questions or they need more details. Saved me hours of tax prep headache for our CPA. Just what we needed, no more, no less.
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Bench does your small business books for you. We'll connect you with one of our in-house bookkeepers. Then, they'll prepare your monthly and year-end financials—so you don't have to. Sign up for a trial, and get 1 month of bookkeeping done risk-free.
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