hardloop.de

3.9
3.9 Based on 41 reviews

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Average Rating

3.9

/
5

41 Reviews

5 Star
68%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
24%

All Reviews

Filter Reviews

Review Time

Tal Yavnai
You are not helping me with the problem on my order, The Coat is defective. I left 3 contact forms a

You are not helping me with the problem on my order, The Coat is defective. I left 3 contact forms and you are not replying. I want to return the coat and get a full refund.

1
Date of experience: Feb 06, 2026
MXST
Everything went fine

Everything went fine. Super Happy

5
Date of experience: Jan 30, 2026
Rolf Kamp
Just perfect

5
Date of experience: Jan 30, 2026
Steve Upson
Late delivery

Late delivery - again.4 orders placed, 4 orders delivered late.Your review email states: "thank you for your purchase and for trusting us".You have worn away all my trust in Hardloop. You are now 'supplier of last resort'.

1
Date of experience: Jan 29, 2026
Attila Palcsó
Punctual delivery

Punctual delivery, exellent product, unfortunately the product was small.

5
Date of experience: Jan 29, 2026
Pedro Antonio
The order took for ever to arrive

The order took for ever to arrive and when I enquired about the status of the order it took extremely long for the customer service to come back with news and updates. Once I received the order the package was in a dreadful state. Also I kept writing to the customer support in English and was only getting German answers, I understand I ordered from the German website but unless mistaken that is the default for Luxembourg (country where English is very common).

2
Date of experience: Jan 28, 2026
Sara wallberg
Alles hat geklappt

Alles hat geklappt

5
Date of experience: Jan 28, 2026
elena pesotskaya
You have forget to send me my order during 3 weeks

You have lost my order! I made an order on 3 Jan and after 5+ claims and e-mails you came back and told that now you have shipped my product after 3 weeks of waiting time! I got my parcel only on 31 Jan at delivery office! It is NOT acceptable! I don't need product anymore! But I did not find any refund list in a box to make a full refund! NOT ACCEPTABLE! I will try my best to write you negative reviews to aware other customers of being upset! Why I need my product after 1 month of waiting time ? I bought another products. I need full refund!

1
Date of experience: Jan 28, 2026
Arndt Weiß
All perfect

All perfect ! Communication - delivery- the ordered issue ! Thanks

5
Date of experience: Jan 28, 2026
Robin Köhler
Falschen Artikel zugesendet bekommen und keine Antwort vom Kundenservice

After a few complications with my order and a couple tries to reach the customer service, I got an answer and the problem was solved.

4
Date of experience: Jan 28, 2026

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