Review Time
You are not helping me with the problem on my order, The Coat is defective. I left 3 contact forms and you are not replying. I want to return the coat and get a full refund.
The order took for ever to arrive and when I enquired about the status of the order it took extremely long for the customer service to come back with news and updates. Once I received the order the package was in a dreadful state. Also I kept writing to the customer support in English and was only getting German answers, I understand I ordered from the German website but unless mistaken that is the default for Luxembourg (country where English is very common).
You have lost my order! I made an order on 3 Jan and after 5+ claims and e-mails you came back and told that now you have shipped my product after 3 weeks of waiting time! I got my parcel only on 31 Jan at delivery office! It is NOT acceptable! I don't need product anymore! But I did not find any refund list in a box to make a full refund! NOT ACCEPTABLE! I will try my best to write you negative reviews to aware other customers of being upset! Why I need my product after 1 month of waiting time ? I bought another products. I need full refund!
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