harristeeter.com

2.3
2.3 Based on 49 reviews

Harris Teeter Supermarkets, Inc. is an American supermarket chain based in Matthews, North Carolina, a suburb of Charlotte....

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Average Rating

2.3

/
5

49 Reviews

5 Star
22%
4 Star
8%
3 Star
2%
2 Star
14%
1 Star
54%

All Reviews

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Review Time

ItsDiegoxD70
Extremely disappointing experiences.

If I could rate lower, I would. My last two experiences have been frustrating. First, during my visit, the store was overwhelmed, and the line extended throughout the front. There was no management present to assist or direct, and no extra registers opened. The second issue arose with my online order, where one item was unavailable. I had signed up for text alerts, but received nothing—no alerts, no emails, no calls. When I arrived at the store expecting my items, I was told, "I don't know why everyone is ordering these; we've been out for days." With poor management, a lackluster website, and terrible customer service, this company has completely lost my business. I hope to see it fail like others have, and I’ll celebrate when it does.

1
Date of experience: Jan 23, 2026
Lana Reed
Survey redemption issue

I received my receipt and was encouraged to complete the survey. It indicated I had 5 days to redeem, so on the 4th day, I tried to take the survey, but the website stated that the survey was no longer available. Shopping date was 12/19/2025, reference number 055001, total amount spent was $286.13.

2
Date of experience: Dec 23, 2025
Morgan Clark
Issues with survey redemption

I received my receipt and was prompted to take a survey. It mentioned I had 5 days to redeem, so on the 4th day, I attempted to complete the survey, but the website indicated that it was no longer available. My shopping date was 12/19/2025, and the total spent was $286.13.

2
Date of experience: Dec 23, 2025
Hugh Adams
Unpleasant experience with staff

I have been a customer for 20 years, but I was let down by a rude and disrespectful employee at the self-checkout and the store manager today. There was an issue with the machine, and the employee began searching my bags, suspecting theft. When I called for the manager, she was just as disrespectful. Both displayed a lack of basic customer service skills. Very disappointing.

1
Date of experience: Dec 06, 2025
Georgiana Walker
Exceptional service from a staff member

A staff member at the local store went above and beyond to assist us in finding items and even cleaned a dirty bottle for us.

5
Date of experience: Nov 25, 2025
Miranda Kelly
Misleading product labeling

I've been shopping here since moving to the area a year ago, primarily for meat. Recently, I asked the manager if the selection was natural and organic, and he admitted it wasn't. I questioned why the sign claimed otherwise, and he dismissively suggested I take it down myself. This raises concerns about other misleading practices in the store.

1
Date of experience: Nov 20, 2025
Lee Taylor
Odor issues with staff

At the local store, several employees consistently smell of marijuana. I reported this to the meat department manager, who shrugged it off, and the customer service manager said there was nothing they could do due to corporate policies. My attempts to reach out for further assistance have gone unanswered.

1
Date of experience: Aug 25, 2025
Kristi Scott
Disturbing treatment of service dog

I had an awful experience at the store when my husband, who is disabled, was with his well-trained service dog. A cashier started yelling and throwing bags, causing a scene. My husband left, feeling ashamed. This was a blatant act of discrimination against a disabled person, and the store manager did not even apologize. The store has deteriorated over the years.

1
Date of experience: Jul 18, 2025
Ollie Scott
Frustrating checkout experience

During my visit, there were no cashiers available, forcing everyone to use self-checkout with long lines. The situation only improved when I triggered an alert by scanning a bottle of wine. This was the most frustrating experience I've had at this store.

1
Date of experience: Jun 13, 2025
Ayami_92
Fantastic customer service

We had a delightful experience thanks to an employee at the local store who provided excellent assistance.

5
Date of experience: May 29, 2025

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Business Details

  • Harris Teeter Supermarkets, Inc. is an American supermarket chain based in Matthews, North Carolina, a suburb of Charlotte.

  • language https://www.harristeeter.com

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