Review Time
Everything is electronic. I made an appointment for a blood test. Got a confirmation number and paid. Showed up at correct time with printout ofrecwipt & confirmation order. No record of my appointment. No way to get a refund. Told online to make another appointment but to do this I had to pay again. I disputed this charge with my credit card company. It's interesting that HealthLabs does not post any reviews on their website. Most legit places do. You have to go to a 3d party site to review them. I think this is a sketchy company. I would never recommend them
I booked a test online. The website said that I could walk in to get the test, I did not need an appointment. When I went to the testing location they said they were booked and could not give me a test. The problem is that I was leaving the US the next day and did not have time to go to another location. I asked HealthLabs for a refund but they said they would still charge me a 20% cancellation fee. Despite the fact that it was their false information on the website that caused the problem.
Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales team. In home visits are charged per person (not once per house hold) this info was incorrectly given by associate on website. It took about 50 sms messages to combine two bookings (couldn’t talk to someone) and then the day of appointment they cancelled one of my visits because “they don’t do under 5 yrs old” for home visit - which they didn’t tell us during booking (they had her birthday) or when I asked about this prior to booking. Horrible experience with their customer support team and booking process. The actual home visit itself was easy but like I said we didn’t get the service we asked for and it was so much effort to book in the first place
The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone who would review my tests with me and the nurse had to look up what some of the results meant. I could have done what she did without paying. Not worth the money, look up the results yourself.
I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I contact the customer support number for help with the tracking as it showed that it sat in Chicago for a week. The rep had to be walked through the process of realizing this shouldn't just be sitting there but we got through it and I was told if it wasn't received in 2-3 more days, a free replacement kit would be sent out. I asked about a refund and was told I'd have to pay 25% because it's not their fault when something is lost in the mail. No, but when did it become my fault? Because this company pays the shipping, they are the ones that get payment for lost items so they get their money back but I need to be out 25%? Matters got worse when 3 days later I DID reach out for a new kit to be sent. Well, now it's no longer free but $25 for a new kit. I disputed this and the rep said "that's our policy" and only when I sent screen shots of the reps texts from 3 days prior saying it's free for a replacement kit, did the rep change their story. The next day my kit was marked as received by the testing facility. Who knows how long that will take as apparently they need to scan in the kit. I haven't received any email that they have received my kit but the tracking shows it's been delivered. We are pushing a month since I started this process. 0/10 not worth it to get any kind of testing done here. Good service must only go to the highest payer. I only paid $129. Garbage customer service, rude, dishonest and unprofessional.
Waste of money. The local labs they send you to are overcrowded, full of germs and not helpful. I am immunocompromised and couldn't wait for hours in a germy lab. They will not refund me because it is past the 21 day period. We also had a hurricane right after I paid for this and the whole town was closed for weeks. Go to your own doctor. Do not use this service.
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HealthLabs.com offers an expansive collection of lab test categories and test types at discounted rates. Simply order your blood or urine tests online, visit a local lab near you to give your blood work or urine sample for testing, and receive your results quickly and confidentially in your HealthLabs.com account within 1-3 days.
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