Review Time
I took delivery of some frozen tilapia fillets on Friday 23/01/26. They were inadequately packed and the ice packs had partly thawed. The fish had mostly thawed. Obviously I could neither eat nor refreeze the fillets. Some felt like ambient temperature, so I put them in the recycling bin.
Their advertising blurb says that the ice packs will maintain a safe temperature for 40 hours. Based on when DPD received the parcel, it was only in transit for 14 hours.
Obviously poorly packed by Healthy Halal.
Since then I've phoned, left messages, emailed 3 times and messaged via instagram. Silence.
Like I said, they take your money and run.
I took delivery of some frozen tilapia fillets on Friday 23/01/26. They were inadequately packed and the ice packs had partly thawed. The fish had mostly thawed. Obviously I could neither eat nor refreeze the fillets. Some felt like ambient temperature, so I put them in the recycling bin. Their advertising blurb says that the ice packs will maintain a safe temperature for 40 hours. Based on when DPD received the parcel, it was only in transit for 14 hours.Obviously poorly packed by Healthy Halal.Since then I've phoned, left messages, emailed 3 times and messaged via instagram. Silence. Like I said, they take your money and run.
I recently placed my Christmas order and experienced a few hiccups, but Healthy Halal resolved everything quickly and efficiently via email and phone. Their customer service was excellent.I really appreciated how smoothly they handled the situation.
First delivery was great, albeit delayed but no worries. Second delivery the chicken skin tasted awful! Like formaldehyde! Completely inedible. Pre-marinated achari chicken had the problem, the whole chicken had the problem, the baby chicken, and the chicken legs. Absolutely awful. The chicken looked all ok but still the taste was there. Would never buy from again.
Do not order your halal meat from here. They under weighed the meat by huge amounts. I bought 1kg of sirloin steak for £33 and they sent 1 steak weighing 200 grams. I've emailed them twice, submitted a from on their website and left messages on their phone number that they do not answer. Complete rip off and scammers.
Buyers beware. This is NOT halal meat or chicken. I bought from them for years thinking it is all halal until when I investigated and asked them twice: (1) Are any of the animals stunned? (2) Is each animal slaughtered by hand? They failed to answer these questions just said it is all halal. I discovered in the UK only Halal Monitoring Committee fulfills all the requirements for the meat and chicken to be fully halal. It is not enough to say 'Grass fed', even supermarkets sell Organic meat and chicken that is not halal. Slaughter done by machines and or stunning used lot of the animals already dead before throat is cut. This is not halal.
Guys…weigh what they send you. They have under weighed my orders every time and by huge amounts. I have contacted customer service and they have ignored me…I see it as a blessing in disguise as I have moved on and order from elsewhere and the quality of the meat tastes better and makes me feel a lot better (called halal origins).
Doubtful Halal authenticity Sharing my experience only,I have been ordering from them a lot of times referred by a trusted person. As theyre cleaner than many butchers, availability of parts of beef that you cannot find at local butchers- only beef leg is available for somehow. Last time I ordered, my order came in a BISTRO PIERRE box, I got surprised as its first time, I called the line no answer, I texted their whatsapp they too said its unacceptable they would not eat. They are arranging return. Its a staff mistake. What kind of mistake is this how would this mistake be possible and which way to explain why bistro pierre box is there thats what im trying to understand I googled Bistro Pierre its a french restaurant?! And it says on the box “FROM OUR KITCHEN TO YOURS”. They said “they all are muslim and they hate non-halal food”We are not allowed to doubt, and need to have husn zan and trust our Muslim fellows, however I doubt and dont know who I am typing to. Who do I trust? Theyre already not hmc, not answering calls, I wont make Quran quiz on the phone, or shall I ? I wont be ordering from them anymore to feed my family as I felt uncomfortable with the unknown source. I am fearful to damage someones business but I felt responsible to share my experience as well.
I ordered texan BBQ Beef ribs but came less than I though. I messaged then and they have been soo understanding.. I understand they are busy at times and they don't have a dedicated person on emails and messages as they prob doing 101 other things at the same time!They had sorted my issue out and will order again from here.. not sire why they have such a low rating.. hope my 5 stars put ls them in a better light!! Thank you guys!!!!
Ordered x3 Beef steaks, all were thinly cut and barley able to cook medium rare. On contacting customer service they would now refund me as I only sent them one picture. The service was so pathetic that they could not even offer a credit note which costs them nothing. Too greedy and unhelpful. The steaks were not cut properly at all almost like they were saving on meat. Word of advise, when you buy and its not up to standard take picture of everything as these guys are so greedy they fight tooth an nail not to give anyone a reasonable solution. A business like this will go down as they don't know how to maintain a healthy customer service.
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Healthy-Halal is an online store dedicated to fresh local produce from
halal meat online, seasonal fruit/veg spices and recipe kits. We deliver
nationwide UK direct to your home.
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