Review Time
First ever order arrived today, communication and tracking all okay, was a little concerned with courier DHL, however arrived on time! Value for money and quality of meat was fantastic! Had my rib eye flat steaks already and were perfect! Fingers crossed this first class service continues as I will definitely order again! Thanks cleaver meats team!
Tried this butchers for my first monthly meat shop, 2 out of 3 boxes came - 1 didn't until 48 hours later the courier "lost" it they was all hot and smelt had to be thrown away, DHL wouldn't deal with me said the sender had to go through protocol to get me my refund. There was alot of items also missing and the small sauces they sell were just thrown into a little bag and had broken and gone everywhere, I contacted about missing items and the box that had to be thrown away. Was told missing items would be sent out and complimentary steak - received the missing items nothing else lost over around 80 pound of meat on the box that had to be thrown away and every single time I've contacted this butchers they've not once acknowledged the box nor made any effort to contact DHL about it so i could get my money back or another box sent out. I'm a single mum and we're without and money down because of this obviously it was the couriers fault - but they'd only deal with Cleaver meats about the issue and now it would be too late for them to raise it for them IF they did ever bother to acknowledge it. All meats had short sell by dates on too - literally 2 days or so.
Selected delivery date Thursday for weekend bbq, didn't receive it, emailed company twice asking for tracking number , no reply. Total scam, don't take online orders if you don't plan to fulfil them.Had to contact amex to get my money backVery poor service
I ordered some meat which arrived only 2 days later well packed ,very fresh and very good quality. The ordering process was simple and I was kept updated on the progress of the order throughout. Prices are also very good. I will certainly use Cleaver Meats again.
i was made to feel extremely uncomfortable because i was asking questions the women’s response was ‘can’t be bothered it’s been long day ‘ then when i picked up some chips she said i’m choosing the cheapest items she was so rude i was buying food for someone else £10 minimum charge is con will never ever visit again and definetly do not go at 12 as they can’t be bothered to help try working til 4am sososo rude
see update at the end of this review.Website description of meat not accurate. Such as duck which appears as a fresh product in pictures on their website, in actual fact is a frozen product from Poland. Lamb loin chops are in fact a braising (not from the loin), product, again deep frozen. Whole super roaster chicken deep frozen, no product origin. Lamb rack plastered with marinade, new Zealand, frozen cheap lamb and did not match the website picture. Beef roast from Ireland was origin marked, but arrived with all fat removed. The actual products delivered are not as website pictures. No product origin in most cases, meat frozen and not declared as such. Spent over £50 would not order again. Duck had to be thrown away, as not fresh and was frozen nearly a year ago. Very disappointing, would not use these people again. If I want frozen meat, I will buy from Iceland. ##Update##Cleaver Meats contacted me and refunded the value of the duck and lamb. They explained that substitutions were made due to supply problems. They apologised and said this is not normal practice.I thank them for this honesty.
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Cleaver Meats Ltd is a traditional butcher in Derby, supplying quality meats including beef, chicken, pork, lamb and bacon. We also sell online!
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