Review Time
Overall my first experience has been good. So why not 5 stars?
The main issue was last-stretch delivery in France. According to the tracker, DB Schenker delivered the Lelit Bianca V3 I ordered to the dispatching center in Toulon. There the service and on-time delivery stopped, due to the simple reason they handed over the package to a local transport company who really didn’t seem to care whether they woukd be on time or not. After nearly 2 days of waiting, I had to contact Coffeefriend, then DB Schenker, and then the transporter to get the package delivered. This is not the first time with DB Schenker.
I also had it with a Sofitel bed that was transported by DB Schenker and then handed over to two guys with a rented van who came days later, with damaged goods I had to return.
This is a general problem in France and companies like Coffeefriend should be careful with which transporters they select.
Overall my first experience has been good. So why not 5 stars? The main issue was last-stretch delivery in France. According to the tracker, DB Schenker delivered the Lelit Bianca V3 I ordered to the dispatching center in Toulon. There the service and on-time delivery stopped, due to the simple reason they handed over the package to a local transport company who really didn’t seem to care whether they woukd be on time or not. After nearly 2 days of waiting, I had to contact Coffeefriend, then DB Schenker, and then the transporter to get the package delivered. This is not the first time with DB Schenker. I also had it with a Sofitel bed that was transported by DB Schenker and then handed over to two guys with a rented van who came days later, with damaged goods I had to return. This is a general problem in France and companies like Coffeefriend should be careful with which transporters they select.
The coffee machine isn't working properly, but they won't take it back and they won't give me back my money. They say: because I used it to make two cups of coffee. But that's how I found out that the machine didn't do what it was supposed to do! I was within 14 days after i got it, it is my legal right, but no, nothing :(
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Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
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