Review Time
My fiancé and I have had excellent interactions with the ladies at the Rice Lake Wisconsin office. We have had 4 loans with them. The ladies at this office have excellent customer service. Yes the interest rates are a little high but that is the only downside. The application process was fast and if there was ever an issue the ladies were quick to help resolve the issues and give great financial advice. If you need a loan fast I highly recommend Heights Finance 😀
We got a loan on a truck title. We paid off the loan in October (months ahead of the loan time) and have gotten the run around on our title return ever since. It is now February. They NOW say (just 2 weeks ago, before then no one could tell me where it was) it is at the Illinois Driver's facility, which will cost US $50.00 to get it. I took out a loan, gave them a title, paid the loan, and now they expect me to do their leg work and be out of pocket, to get my title back. NO ONE ever calls back and I never get the person handling my loan, because she is never there. We WILL NOT be returning customers. If you value your titles, do not let them touch them. We would like to sell the truck but cannot without a title. This is plum crazy!
IT'S INTERESTING THAT THEY USED TRANSUNION, THE SAME CREDIT BUREAU AS OTHER FINANCIAL SERVICES, WHICH DIDN'T HAVE AN ISSUE WITH MY EXPERIAN SCORE. THIS COMPANY DOESN'T SEEM TO UNDERSTAND BUSINESS PRACTICES AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS. I BELIEVE THERE ARE NOT MANY UNPAID ACCOUNTS; ONLY TWO.
As a customer, I evaluate a company based on their customer service and professional prowess. I have experienced top tier service from the management and the Heights Finance Team in Anniston, AL, I have been with this company over five years.
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