heirloom.cloud

4.9
4.9 Based on 53 reviews

Preserve Priceless Memories for Generations Your Trusted Partner in Digitization At Heirloom, we understand that your memories are priceless. Our mission is to help families rescue irreplaceable photos, home movies, and personal content from outdated fo...

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Average Rating

4.9

/
5

53 Reviews

5 Star
92%
4 Star
6%
3 Star
0%
2 Star
2%
1 Star
0%

All Reviews

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Review Time

Kathy Abendschein
Love the Cloud option

I did a lot of research before selecting a company. This company sounded sincere and I really liked the Cloud option. I always worry about loosing a flash drive. I really like that I can pay a monthly fee and not have to worry if I download them onto my computer and having it crash. Fast! I sent the box on a Sunday and had an email that items were ready in a few days. I sent a blank tape by mistake and they tried 3 times just to make sure it was blank. Good communication too!

5
Date of experience: Jul 24, 2025
Customer Service very responsive

Very easy and quick; customer service was helpful and responsive. Would definitely recommend to others.

5
Date of experience: Jul 11, 2025
Jill Shute
Fabulous service!!!!

The Heirloom staff was extremely knowledgeable and accessible! We are two “older folks” who cannot do technology very well and the Heirloom folks never made us feel stupid or hurried. The product was fabulous! Our memories are now safely saved and and easily shared. We cannot recommend Heirloom highly enough. Fantastic service. Wonderful people

5
Date of experience: Jul 11, 2025
customer
I haven't used it

I haven't used it, yet.I'm hesitant to put others on the hook for any followups!

5
Date of experience: Jul 05, 2025
Neal Lincoln
Great experience

Great experience, friendly staff, answered all questions and did a high quality job of digitizing old family photographs in high resolution. Would highly recommend for reproducing any type of media. Thanks!

5
Date of experience: Jun 30, 2025
Jackie Hamilton
Exactly as promised

Exactly as promised. So excited to be able to view old slides and pictures on my phone. Well worth the cost.

5
Date of experience: Jun 24, 2025
Cloice Janson
Casey was Lovely‼️a Great experience:)

5
Date of experience: Jun 12, 2025
Sharon Boyd
They are awesome and fast

They are awesome and fast! Sent them some really old cassettes tapes that were broken and the repaired them and digitized them. Highly recommend!

5
Date of experience: Jun 03, 2025
Jeffrey Michalczak
Excellent Work with a few Caveats

Dear Heirloom:I hope you're well and thank you for your work on our project. Two things:1. When I signed up for Heirloom, I was sent an email for a 10% discount on my first order:"To welcome you to the Heirloom family, we’re offering 10% off your first order! Just use the code WELCOME10 at checkout and start preserving your memories today."It would have been nice to receive that at my first checkout. I would appreciate Heirloom honoring this discount, as it does amount to a substantial amount.2. When I signed up for the service, I asked the specific question whether the files would be named in connection with the label on the VHS tapes, which was answered in the affirmative. I was disappointed to see that none of the files were labeled to match the VHS label.Other than those issues, the product is very solid and I look forward to the next set of old media to convert.Best regards,Jeff

4
Date of experience: Jun 03, 2025
Eugene Walpole
👍👍👍👍

Very friendly and helpful

5
Date of experience: Jun 02, 2025

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Business Details

  • Preserve Priceless Memories for Generations

    Your Trusted Partner in Digitization

    At Heirloom, we understand that your memories are priceless. Our mission is to help families rescue irreplaceable photos, home movies, and personal content from outdated formats and preserve them safely in the best cloud storage available today. Whether you're dealing with fragile VHS tapes, old photo albums, deteriorating cassette tapes, or vintage Betamax and Super 8 film reels, Heirloom makes it simple to bring your history into the digital age.

    Comprehensive Digitization and Data Recovery Services

    Our state-of-the-art digitization process transforms aging media into high-quality digital files, rescuing content trapped on vulnerable VHS, VHS to digital, cassette tapes, and film reels. We also offer advanced data recovery services for damaged or obsolete media, ensuring your memories are not lost to time, hardware failure, or environmental damage.

    Every tape, photo, or file you send to Heirloom is handled with care by our experienced technicians. From VHS tape repair to high-resolution photo scanning, our team treats your collection like it was our own. We even convert rare formats like Betamax and Super 8 film, ensuring no memory is left behind.

    Organize, Share, and Enjoy with Ease

    Once digitized, your memories are securely stored on Heirloom's private cloud platform. More than just storage, our organization tools make it easy to search, share, and relive your precious moments. Our AI-powered system helps tag faces, events, and locations, turning scattered collections into beautifully organized digital archives you can enjoy anywhere.

    Why Families Trust Heirloom

    Veteran-owned and operated

    Free tape repairs and credit for blank media

    Fast, transparent service

    The most secure and sustainable cloud storage solution

    Trusted by families, historians, and archivists nationwide

    Choose Heirloom to preserve your memories today—before time, decay, or disaster takes them away.

    See more

  • email trustpilot@heirloom.cloud
  • call 8002849939
  • language https://heirloom.cloud

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