hello-japan.com

4.5
4.5 Based on 17 reviews

Hello Japan brings you the cutest, coolest, and most exclusive goods straight from Japan, anime merch, happy bags, snacks, collectibles & more! Trusted by thousands of fans worldwide....

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Average Rating

4.5

/
5

17 Reviews

5 Star
82%
4 Star
6%
3 Star
0%
2 Star
6%
1 Star
6%

All Reviews

Filter Reviews

Review Time

Morgan S
Customer service was amazing

Customer service was amazing. Had a question regarding my order and they got back to me within a couple hours. Once I receive my order I will make another review.

5
Date of experience: Oct 14, 2025
Daniel
Great customer service

Customer service is willing to take time to answer questions about any uncertainties and do so in a kind and respectful manner!

5
Date of experience: Oct 09, 2025
Dean
You guys are great to deal with and…

You guys are great to deal with and very responsive.The only thing I would say that for overseas customers the postage is a little expensive as are some of the products you sell.So maybe something could be done thier to help is out.But the quality of your products are high in quality so I will purchase again at some time.

5
Date of experience: Oct 07, 2025
Brittany Adamo
Amazing customer service

I have ordered from Hello Japan twice now. They have exceeded my expectations. I love everything Disney and my Husband loves Final Fantasy. We have enjoyed opening our happy bags, and we will be ordering again from Hello Japan! Keep up the great work! I know small businesses are hard to keep everyone happy! But you are doing great! ❤️❤️❤️

5
Date of experience: Oct 04, 2025
ResidentWeevil
Too Many Negative Surprises

They failed to mention tariffs would apply to our shipment (so we had to pony up after it got delivered), the customized artwork for the bag was a ruse and they ship all items in their generic bags instead... finally, and quite plainly: the items border on not worth the cost (especially when adding in duties). We LIKED most of the items and enjoyed the surprises, but the negatives truly outweigh the positives especially with the totals at the end of the day.

2
Date of experience: Sep 30, 2025
Bianca Paola
An amazing company

An amazing company! This is the second time I’ve ordered from them and they are highly recommended. The items are of great quality and the team does an excellent job packing your order.10 out of 10!!!!!

5
Date of experience: Sep 29, 2025
Lorna  Bye
Generic products hastily thrown…

Generic products hastily thrown together. Not worth the money at all.

1
Date of experience: Sep 11, 2025
Preston
Great customer service

Made a mistake on my order and sent a message. The mistake was quickly corrected and my items were packed and shipped fast. Overall great experience.

5
Date of experience: Sep 09, 2025
Jamie Leslie
The quality of the items and the…

The quality of the items and the shipping is reasonable If you’re an anime fan, I highly recommend hello Japan

5
Date of experience: Aug 10, 2025
Robert Giliberti
Great Service Above and Beyond

I never do this but I have not even received my product yet, but I am already thoroughly impressed by Hello Japan. I have received 3 messages already telling me what to expect and also thanking me for my purchase and for helping a small business. Very kind and endearing in today's world.

5
Date of experience: Aug 03, 2025

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Business Details

  • Hello Japan brings you the cutest, coolest, and most exclusive goods straight from Japan, anime merch, happy bags, snacks, collectibles & more! Trusted by thousands of fans worldwide.

  • language https://hello-japan.com

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