Name: helloryse.com
Telephone: 000000000
Rating: 3.6

Mira Cook Guest

Defective product and poor communication

I bought this product around two months ago, and the internal wheel is faulty. After reporting the problem, I've been consistently informed that the replacement part would be sent within a week, along with a tracking number. However, each time, that has been the end of the communication—no tracking number and no part has arrived.

Date of experience: Jan 06, 2026

Sigmund Guest

2 months ago

Promising idea, but limited functionality

The concept is appealing, but due to my wider windows, the device didn't fully close my curtains, which undermines its purpose. Additionally, one of the units malfunctioned during setup.

Date of experience: Dec 09, 2025

Chazz Charlie Chiamardas Guest

4 months ago

Great Help and Product

I had a problem creating an account and they got back to me pronto. The 1st one I got worked perfectly and so I bought another and a bridge. Simple, but effective product.

Date of experience: Oct 20, 2025

Steve Guest

4 months ago

Excellent!

Date of experience: Oct 13, 2025

Adam Weiner Guest

4 months ago

The app and device are extremely buggy

The app and device are extremely buggy. I have had numerous bugs and issues. Fortunately the customer support is pretty good.

Date of experience: Oct 10, 2025

Jeffrey Nordlie Guest

4 months ago

Super easy installation and works…

Super easy installation and works great!!

Date of experience: Oct 08, 2025

AH Guest

5 months ago

Poor setup experience and customer service

It took several hours to set up 4 SmartShades with numerous glitches when setting up. Additionally, I was sent the wrong product and had to go through the return process before receiving the correct replacement.

Date of experience: Sep 29, 2025

J Z Guest

5 months ago

Should have gone with the other recommendations

Build quality is poor - the chain covers do not pop off easily and the tabs break. Very hard to set up bridge and pair devices to bridge. Smart home control works only intermittently. Shade chain skips on wheel during operation.

Date of experience: Sep 26, 2025

James Guest

5 months ago

Pour online shopping experience, and follow up support

The online shopping experience, and follow up customer service, is terrible. You cannot speak to a live human being. Support is done via email, or by a Chatbot. If you are lucky, the Chatbot will let you chat online with someone that might be human. The response time is long. They canceled an order of mine for no reason that I can understand. They’re just mind numbingly terrible.

Date of experience: Sep 24, 2025

Chris Guest

6 months ago

The product does not hold power

The product does not hold power. It does not charge properly. The yellow light comes on for about 1 min. and then goes out, the green light never comes on.