Review Time
Buying tickets on Hellotickets was quick and easy.The confirmation email could have been a bit more detailed, as it initially caused me some doubts and concerns.However, when I requested clarification closer to the concert date, the customer service team replied promptly and thoroughly.A few days before the event, I received clear instructions on how to access the tickets, and everything worked perfectly.One possible improvement would be to offer a live chat option for customers with an active order number, in case of last-minute issues.
Refund there not exist at all. You cant refund any tickets which was bought over there. Their process fee are 50 euro per EACH(!!!) ticket. And you will not see them till your bank will charged your card. This is the worst experience to buy tickets in my life. BE CAREFULL! AVOID THIS SITE AND SERVICE AT ANY COST!!!Updt: So if you want to get your fee for all your efforts I am not against it. I just want to know what are yours fees BEFORE I will buy your ticket with your fees (like every respectable to the customer business does: from airlines to amazon). As well as information about your special conditions for refund, which is possible ONLY if event was canceled.
DO NOT BUY ANYTHING FROM THIS SITE AT ALL. I BOUGHT TWO TICKETS. ONE FOR ME AND ONE FOR A FRIEND OF MINE WHO CAN’T COME, SO I ASKED TO CHANGE THE NAME ON HER TICKET. THEY TOLD ME THERE'S NO WAY TO CHANGE THE NAMES ON THE TICKET.THEY DO NOT ACCEPT ANY JUSTIFICATION AND SIMPLY REJECT ANY REQUEST FOR CHANGE WITHOUT ANY REASON. BAD SERVICE AND ABOVE ALL, UNCARING AND NOT AT ALL EMPATHETIC TO CUSTOMERS' NEEDS. NEVER AGAIN !!!!NON COMPRATE ASSOLUTAMENTE NULLA DA QUESTO SITO. AVEVO COMPRATO DUE BIGLIETTI, UNO PER ME ED UNO PER UNA MIA AMICA CHE NON PUÒ VENIRE PERCUI HO CHIESTO DI CAMBIARE IL NOME SUL SUO BIGLIETTO. MI HANNO DETTO CHE NON C’È MODO DI POTER CAMBIARE I NOMI SUL BIGLIETTO. NON ACCETTANO NESSUNA GIUSTIFICAZIONE E SEMPLICEMENTE RESPINGONO IMMOTIVATAMENTE OGNI RICHIESTA DI CAMBIO. PESSIMO SERVIZIO E SOPRATTUTTO, MENEFREGHISTI E PER NULLA EMPATICI CON LE NECESSITA' DEI CLIENTI. MAI PIU'!!!!
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