Review Time
I'm here because the company doesn't provide a complaint email! I specifically visited the location to purchase the merchandise related to a recent release for my son, which was supposed to be available at midnight. When I inquired with an employee, he confirmed they had it, but the manager overheard and refused to sell it to me, showing a poor attitude. My family of nine will not return to that theater again! It's unfortunate, as I previously preferred this company over others... but that has changed!
I’m here because the company doesn’t have a complaint email! I specifically went to the Oshawa location to buy all the merchandise for my son, which was supposed to be released yesterday at midnight. When I asked an employee, he said they had it, but the manager overheard and, with a bad attitude, refused to sell it to me! My family of nine will never return to that theater again! It's sad because I always preferred this company over others... not anymore!
My recent visit to the cinema was far less enjoyable than I had anticipated. I went with my son for a casual movie night, but several issues detracted from the experience. First, ordering drinks at the concession stand was a challenge, as the staff seemed unsure of their tasks. Three employees huddled around the machine, checking recipe cards and asking each other what to do next. The drink I received for $7 was nothing like a proper caramel macchiato—more like hot milk with a shot of espresso added at the end. Inside the auditorium, the sound level was another concern. The trailers were so loud that some patrons around us appeared uncomfortable. It's unclear who monitors volume levels, but this was excessive and made it hard to enjoy the film. Additionally, when I needed assistance reprinting my ticket due to a frozen app, I was shuffled between several employees. While no one was rude, it felt like no one knew who was responsible for helping me. The venue was clean, and once the movie started, things improved, but the company needs to enhance staff training and organization. For the prices we pay now, the experience shouldn't feel so chaotic. This is why I'm giving it 3 stars—not terrible, but definitely disappointing.
This location shouldn't operate a coffee shop. I’ve seen a caramel macchiato made countless times, and I was shocked to see the employee frantically searching for supplies and asking others how to make it while checking the how-to cards behind the counter. The employee, clearly untrained, first added caramel to the bottom of the cup, steamed the milk, and then stirred it all together before adding two containers of espresso. I didn’t get that delightful caramel taste from the first sip. I paid $7 for a Grande, but the cashier claimed they only had a 'large' size—another mistake, as they should never refer to Starbucks sizes that way. I managed to drink my $7 steamed milk drink, but if you want Starbucks, go to a different location. It seems that training is nonexistent at this location, and if this reflects the experience at other theaters, it's safer to stick to fountain drinks.
I took my child to see a film and it was, without a doubt, the worst movie experience of my life. First, I had no idea that 4DX meant the seats would move—I wouldn’t have bought tickets if I had known. Second, there was no indication that the entire film was in a foreign language with subtitles. There were no posters to inform me about the movie, and no staff available to ask questions until after I purchased the tickets. After spending $65 for the two of us to enter and have popcorn, they even charged an extra $1.50 for butter on the popcorn. I am furious; it was a complete waste of money.
They charge additional fees for booking tickets online. I'm really tired of this nickel-and-diming approach; it doesn't require extra effort to book tickets online compared to in person. Please stop charging us extra fees just for existing.
The volume was excessively loud; I couldn't stay for the entire film. It likely exceeded 100 decibels with the number of speakers. Given that individuals with hearing impairments typically use aids or captioning devices, this volume level is unreasonable. This occurred at a location in BC. Employers must ensure that workers are not exposed to unsafe noise levels, and if it’s not safe for staff, it’s not safe for customers either. The volume should be measured while a film is playing to accurately gauge the effective sound levels.
This is truly embarrassing. I have lived in Canada since the 90s, and now it seems that some newer patrons lack basic hygiene manners. It's making the movie experience terrible for everyone. At this point, the staff should consider screening these individuals, as it's ruining the experience and contributing to negativity. The company should be offering refunds when this happens.
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