heronspetworld.co.uk

4.7
4.7 Based on 44 reviews

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Average Rating

4.7

/
5

44 Reviews

5 Star
93%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
7%

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Dave Troup
Very pooor customer services and over…

Very pooor customer services and over 24 hours to respond to an issue and then blame it on the courier who they choose to use when primarily it is them as a company that employ them by giving the business top them and classing them as not a budget company. Maybe they should have employed a budget company to deliver as they probably would have delivered it on the correct day and before the published time instead of being nearly 40 hours late.This is not a very good way of dealing with customer expectations.

1
Date of experience: Nov 26, 2025
Paula Freeman
Really pleased with my order

Really pleased with my order. There was a slight problem with the delivery not herons fault but there customer service was second to none. Highly recommended thank you

5
Date of experience: Nov 12, 2025
Duncan
Excellent company to purchase from

Excellent company to purchase from. Have used them several times for my pond fish food. The ultra sinking goldfish food they seem to love and I buy a few extras like the insect pellets which go down a treat. Ordered on a Sunday evening received a message that items dispatched and it was a bank holiday. Pity more businessess don't follow this model of service. Can't recommend them enough

5
Date of experience: Aug 24, 2025
Wadsworth Patterson
Herons Koi Pellets

I cannot rate Herons high enough. I would give ten stars if I could. I ordered my koi food on 16th July in the afternoon. It arrived today 17th July at 10:43 via Evri. Excellent customer service as always from this company. From ordering to delivery. The quality of the koi food is excellent too.

5
Date of experience: Jul 17, 2025
Wilber C.
Herons Koi Pellets

I cannot rate Herons high enough. I would give ten stars if I could. I ordered my koi food on 16th July in the afternoon. It arrived today 17th July at 10:43 via Evri. Excellent customer service as always from this company. From ordering to delivery. The quality of the koi food is excellent too.

5
Date of experience: Jul 17, 2025
Will continue to purchase with this company.

Clear information, exactly as ordered, speedy delivery at a reasonable price.

5
Date of experience: Jun 10, 2025
Emmanuel S.
Will continue to purchase with this company.

Clear information, exactly as ordered, speedy delivery at a reasonable price.

5
Date of experience: Jun 10, 2025
Jeremiah Long
It takes an astounding company for me…

It takes an astounding company for me to write a review, and this company is outstanding...Their customer service responded to my query and resolved it all within hours of my first contact.. The items were well packed and received within 24hrs of ordering.. I thoroughly recommend Heronspetworld

5
Date of experience: May 29, 2025
Jermaine Cook
It takes an astounding company for me…

It takes an astounding company for me to write a review, and this company is outstanding...Their customer service responded to my query and resolved it all within hours of my first contact.. The items were well packed and received within 24hrs of ordering.. I thoroughly recommend Heronspetworld

5
Date of experience: May 29, 2025
Quality Products at Affordable prices

Kept me informed regularly on order update. Very prompt delivery. Very competitive on price, minimal plastic packaging and my fish really love the food I bought- more than traditional TetraminAm a definite convert and would commend them for your fish food needs.

5
Date of experience: May 20, 2025

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