Review Time
Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then was told it was wired wrong, and they sent a blog on how it should be wired. However that blog can’t be navigated to from their website nor is that information in the actual instruction manual. And once I pointed that out , all communications stopped. I have a beautiful bathroom with a horrible eyesore of a heater on the wall.
Purchased a 1200W panel and associated thermostat, but the panel has stopped working after only a couple of days. I submitted a support request late last week but have yet to hear from the support team. The panel is lovely, but only a large white wall decoration at this time.
Both Jason & Ivan were very helpful with placing my order. Great communication throughout the process to delivery. All panels arrived in the time that was expected. We have not installed the panels yet as we are still completing a remodel of the entire home. The panels look great and are exactly as pictured on the website.
Our panel arrived on a wet, snowy day in Santa Fe. The box was falling apart and the panel was exposed. I took photos and accepted the delivery. The panel was installed on the ceiling and was working well until it stopped working.My contact at the company was Ivan Dik. He told me what information he needed to determine what had failed. We were not able to get that data to him in a timely manner, but he stayed with us. Eventually, it was determined that we would need another panel and this was sent out right away. Ivan’s patience and understanding were greatly appreciated. His responses to my questions were always timely and helpful. The customer support has been exceptional.
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Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.See more
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