herschel-infrared.com

4.3
4.3 Based on 81 reviews

Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and th...

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Average Rating

4.3

/
5

81 Reviews

5 Star
71%
4 Star
10%
3 Star
4%
2 Star
5%
1 Star
11%

All Reviews

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Review Time

Stephanie Meeks
Warning to people considering this product: Poor customer service after sale. They were very helpful

Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then was told it was wired wrong, and they sent a blog on how it should be wired. However that blog can’t be navigated to from their website nor is that information in the actual instruction manual. And once I pointed that out , all communications stopped. I have a beautiful bathroom with a horrible eyesore of a heater on the wall.

1
Date of experience: Feb 17, 2026
Jeff Pearce
Fast shipping and panel provides heat…

Fast shipping and panel provides heat as advertised

5
Date of experience: Oct 17, 2025
Brent Hall
One of the two heaters I ordered showed…

One of the two heaters I ordered showed up damaged from FedEx. After contacting them via email, they immediately shipped a replacement. Fantastic customer service!! Appreciate the great service.

5
Date of experience: Sep 30, 2025
Ty Nesheim
Purchased a 1200W panel and associated…

Purchased a 1200W panel and associated thermostat, but the panel has stopped working after only a couple of days. I submitted a support request late last week but have yet to hear from the support team. The panel is lovely, but only a large white wall decoration at this time.

2
Date of experience: Sep 29, 2025
Wailly Tamayo
The best product & customer service you…

The best product & customer service you can ask for in a business that 100% satisfies your expectations go buy this product and you will be happy with it

5
Date of experience: Sep 29, 2025
Stacy Smith
This was our third order from…

This was our third order from them…these things are amazing! Lightening fast shipping as well, just can’t say enough about them, beautiful design and killer functionality.

5
Date of experience: Sep 01, 2025
Well made but aesthetically disputed

I think you made a really nice product with excellent construction. But in our family, some people hate its look, and others like it. It has been relegated to an office instead of the living room.

5
Date of experience: Sep 01, 2025
Susie R
Great customer service

Both Jason & Ivan were very helpful with placing my order. Great communication throughout the process to delivery. All panels arrived in the time that was expected. We have not installed the panels yet as we are still completing a remodel of the entire home. The panels look great and are exactly as pictured on the website.

5
Date of experience: Aug 04, 2025
Lisa Hopkins
Beautiful well made safe product..that…

Beautiful well made safe product..that works great my electrician had no problem installing the thermostats and mounted the heaters quickly with supplied hardware.well worth the wait ..

5
Date of experience: Jul 21, 2025
Anne Tolan and Joann Reier
Exceptional Customer Support

Our panel arrived on a wet, snowy day in Santa Fe. The box was falling apart and the panel was exposed. I took photos and accepted the delivery. The panel was installed on the ceiling and was working well until it stopped working.My contact at the company was Ivan Dik. He told me what information he needed to determine what had failed. We were not able to get that data to him in a timely manner, but he stayed with us. Eventually, it was determined that we would need another panel and this was sent out right away. Ivan’s patience and understanding were greatly appreciated. His responses to my questions were always timely and helpful. The customer support has been exceptional.

5
Date of experience: Jul 16, 2025

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Business Details

  • Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.See more

  • email enquiries@Herschel-infrared.com
  • call 8007014495
  • language https://herschel-infrared.com

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