Review Time
Awful service, still waiting for my order to be delivered two weeks after originally placing it, no response from the company when i have tried to call them by telephone, (on several occasions), nor any communication from them in respect of why my order still has not been delivered two weeks after placing it.
Given the above, I will not be using power tools direct for fixing requirements in the future.
Absolutely shocking customer service. I purchased a Clarke bottle jack on 08/12/2025 which was delivered a few days later, faulty. I reported the issue the next day as per their terms and conditions but was told the jack would have to be returned to Clarke for an inspection! I couldn't wait a month for a jack so purchased another locally. The jack was indeed deemed faulty by Clarke with Power Tools Direct insisting I take redelivery! After many arguements over email I finally got a refund today, the 28th January!
I placed an order over a week ago and I have received nothing.
They do not answer phone calls or emails.
This is the worst company that you can order from. Please do not order from them!
I am going to report them to Trading Standards.
It is very likely that they are in financial difficulties, so do not let yourselves dragged into their problems, because you are going to be left without your hard earned money.
I was quoted a 3 day delivery, but when the delivery date arrived there was no dispatch confirmation, no tracking, and no communication. This mirrors the experience described in many other reviews.Cheap prices clearly come at the expense of basic service standards. I’d strongly recommend using a more reputable seller.
Had to leave 1 star but it’s zero star review from me. Wish I had read the reviews before ordering. Express delivery is not as it seems! It’s been 4 working days since my order and my item has not yet been dispatched! 2-3 day delivery service my arse!! No one answers the telephone and when they prompt you to leave your details no one gets back to you! I have emailed twice with no response. DO NOT WASTE YOUR MONEY OR TIME.
Sadly I didn’t pay attention to their delivery commitments. After waiting a week I finally received a message from their shipper DX. Delivery was stated as next day but with no follow up. Then the following day another commitment but now with a two hour time window. 15mins before the time window “sorry we missed you, card left” text. No van in our small close and nothing on door cam. DX claim the driver GPS has him outside our house but unless he was wearing Harry Potters invisiblity cloak it’s a complete lie.
Unbelievable so-called customer service. I placed an order which, at the time, was stated to be delivered within 2–3 working days. I then placed another order and was charged twice. Neither of the orders were delivered.After a few phone calls, they stopped responding completely. After several chasing emails, I finally received a response saying it would be delivered “tomorrow” — then again “tomorrow” and so on.It is now the second week and I still have no parcels, no refund, and no proper communication. Avoid — I don’t believe this is a genuine company, or something is seriously wrong, otherwise I don’t understand why they won’t answer the phone or deliver goods that have already been paid for.
I placed an order over a week ago and I have received nothing.They do not answer phone calls or emails.This is the worst company that you can order from. Please do not order from them! I am going to report them to Trading Standards. It is very likely that they are in financial difficulties, so do not let yourselves dragged into their problems, because you are going to be left without your hard earned money.
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