Review Time
I wish Stonewater would use a different company for repairs because Platform are absolutely USELESS!!! They cancel repairs and say they’ll get in contact to arrange a new one, but don’t. They manage to post regularly on Social Media but can’t seem to answer the phones!
In short, they are a waste of time. Apparently my appointment in March had to be cancelled because there was no one to do my electrical repair in March. Let that sink in…a huge Housing Association has NO ONE to complete an electrical repair throughout the duration of March. Absolutely shocking. Increasing rent but not having the tradesmen to do repairs.
I wish Stonewater would use a different company for repairs because Platform are absolutely USELESS!!! They cancel repairs and say they’ll get in contact to arrange a new one, but don’t. They manage to post regularly on Social Media but can’t seem to answer the phones! In short, they are a waste of time. Apparently my appointment in March had to be cancelled because there was no one to do my electrical repair in March. Let that sink in…a huge Housing Association has NO ONE to complete an electrical repair throughout the duration of March. Absolutely shocking. Increasing rent but not having the tradesmen to do repairs.
Do NOT trust this Company, they have offered me nearly £500 in Compensation to which I excepted, filed the information required, heard NOTHING from them and checked my bank, NOTHING, have chased them up a number of times with NO RESPONSE, but if you owed them MONEY they would be CHASING you.So be aware of the ABOVE, can not trust them.
What a shocking company! If you are a customer check the fine details of your accounts - they are wrong every yearThey’ve not dealt with a complaint open since October 2025. They opened a new case about the unresolved issues in January - now they are asking for a 10 day extension. I asked to escalate to level 2 twice last year, they’ve ignored that . What do you have to do to get issues sorted? I’ve attended 3 pop up events , met with the estate manager and now I’ve gone to one of the Directors ! They have all utterly failed.
Platform housing are a disgrace i have been left living with damp and mould for months all I've had is 3 people come and said they just looking and away they go I suffer with heart failure triple A aneurysm and breathing problems they just don't care about anyone I'll just keep running a humidifier 24/7 and mould myself. I am 82.
Platform housing have left elderly residents in Hereford without hot water for 3 weeks. This is the second time in 6 months. Some are carrying hot water on their walkers from the kitchen to the bathroom. Their reply in an email says the situation is not ideal!
I accept that maintenance work is necessary and that contractors have the right to carry out repairs during working hours. However, the behaviour of the workmen sent into the empty flat beneath mine has been unacceptable. Singing loudly and behaving in an anti‑social manner is not part of their remit, and it undermines the wellbeing of all tenants. When I raised this with a member of the Call Centre team, I was told “that’s just who workmen are” and “it’s inside working hours.” This response is dismissive, breaches PHG’s own internal policies and standards, and shows a complete disregard for tenant welfare. These are not isolated incidents — they reflect failings year on year. PHG is a Community Interest Company, not a profit‑driven enterprise, yet it appears to care little for its current tenants, focusing instead on building more houses and attracting new tenants while neglecting those already in its care. Why is this flagrant disregard for standards being allowed to continue? Why is this not being addressed by the Social Housing Regulator? We claim to uphold a good standard of living to support the vulnerable and less fortunate, yet PHG, despite its poor track record, has been allowed to grow into a behemoth within the Social Housing sector.
I am beyond fed up with Platform Housing. They don’t care one bit about their tenants — only the money coming in every month. The properties are falling apart, repairs are constantly ignored, and the excuses are endless. You chase and chase, and nothing ever gets done. But when it comes to raising rent or service charges? Oh, suddenly they move fast.What exactly are we paying for? Because it’s clearly not maintenance, cleanliness, or even basic decency. It’s a joke — and not a funny one. Tenants are living with damp, leaks, broken fixtures, and total neglect while Platform Housing sits back collecting their cash.It’s disgusting how quick they are to demand more money, yet how slow they are to do the bare minimum. If they actually cared about their residents, half of these problems wouldn’t exist. Shame on them for treating people like this.
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