Review Time
In the process of moving house and have received and had collected 4 x 8 yards skips to date . I needed a smaller skip one for the last bit of waste so decided to order the HIPPO bag as thought the process would be easy as less damage to my new driveway . Ordered the bag before 12pm and was expecting it the next day, didn’t receive it for 3 days. I read the terms and conditions when booking as was aware of the road width required and the mention of cables . I booked a collection and was then contacted yesterday to advise the driver couldn’t collect as there were cables ?? I live on a standard street where cables are in the air above houses. I called and the the team were very unhelpful . I have already paid £240 for this service and was then advised I could pay an additional £130 for a man with a van , £370 for removal of some boxes . They have advised that they could refund some but there would be a call out charge of £85 but still haven’t received this or even a response to the email I have sent, Totally disgusting if you ask me as my road is no different to any other road so the driver just couldn’t be bothered. Like I said at the beginning , I have had several skip and building supply companies deliver and collect over the last couple of weeks with large vehicles and grabbers and there has been zero issues . I am now stuck with a bag of waste which I need to pay again for to be collected if I ever get a refund .. Stay clear. What made it worse is that I wasn’t very nice to the lady on the phone but was very upset and annoyed and that isn’t like me at all so a very stressful experience
The process is seamless—buy the bag, place your order online, and they handle the pickup while keeping you informed. Always dependable, which is refreshing in a time when many providers focus solely on profits rather than customer service.
I really enjoy using this disposal service because, unlike a traditional skip, you have the flexibility to take your time with up to six months to fill the bag. The online ordering process is straightforward, the bag arrives quickly, and when you're ready, you can easily schedule a collection. It's simple and hassle-free.
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Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
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