Review Time
I had an issue where I wanted to withdraw the credit on the account and this was top up credit. They mentioned I cannot withdraw this as their policies and regulations. First call with Agent was okay but I needed to know if I could have any other options for this. I was then passed to TL which traumatise me and felt unsafe. I felt like you guys promote gambling addict and im really scared of what I just went through thinking of how many people are forced to participate for your own benefit. Worse your customer service team makes it worse, they make sure you are insulted in the process.Listen to the call how sarcastic it was and for your knowledge, I topped up not knowing that I won't be able to withdraw. The voucher was from the gift card I got from work and was willing to convert it to money for christmas things for my kids as we only get paid month end. You did not just ruin my plans for my kids but you made my first experience with you very traumatic , I hope my complaint with HELLO Peter will make sense but please listen to the call I might be over judging.Zamokuhle Line manager in DurbanMinenhle team member in durban
I wish I could give no stars, it's absolutely disgusting and disappointing that people put money in Hollywood expecting to win. They just take the money. Don't waste your money. The jackpot race, summer run, daily jackpot and weekly jackpot including weekend bonanza is all rigged so badly. Hollywood bets suck. 🤬
On the 13 December I made a deposit to my account and won 17200 then Hollywood decided to suspend my account and toldMe to send proof of my deposits I did that but until now my issue haven’t been resolved and haven’t got my money until now my question is why are they suspecnding it while I made some withdrawal isn’t a daily light robbery I keep on calling everyday day with no response they keep on saying 48hrs
Don't waste your time . I've been playing on their site for years . They never pay or they kicked you out the game when you start winning and then you loose your money . They make the sports bet multiple bets when you make a single bet just to make sure you don't win . Massive scam ...
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