Review Time
Joyce was great at helping me set up my listings and explained all the platform functionality in a way that was easy to understand. She is approachable and quick to reply to communications. She helped with issues and was a joy to work with.
Had an onboarding call with Ces and it was honestly such a great experience. Ces was amazing- super knowledgeable, patient and walked me through everything, showing me all the ropes step by step. They helped set up across several booking platforms and made what felt overwhelming actually really straightforward.
Hostaway is already looking like a fantastic way to manage all my bookings in one place, and the onboarding support has given, me a lot of confidence moving forward highly recommended.
Working with the representative was an outstanding experience. They provided assistance on a variety of topics, from financial settings and formulas to updates within the platform (and beyond), handling each query with expertise and confidence. The representative was remarkably patient, detailed, and clear in their explanations, simplifying even the more complicated issues. It's evident they have an in-depth understanding of the system. I truly value their support and professionalism—this made the entire process smooth and effortless. Thank you!
I reached out to the company and spoke with a representative. They were fantastic, incredibly knowledgeable, approachable, and courteous. They addressed all my inquiries, followed up on unresolved tickets, and generated new tickets for the issues I required assistance with.
The representative provided outstanding customer support. They were patient, professional, and friendly, taking the time to listen to my concerns and working to find a solution to the software limitations. I truly appreciate them accommodating me during their limited availability today.
As a new client, I faced challenges in creating accurate reports for my customers, and the situation became urgent due to their impatience. Fortunately, a representative was able to rearrange their schedule to meet with me via video call. They listened carefully to my needs and took the time to ensure I was completely satisfied before concluding our meeting. This level of customer service truly reflects positively on the company!
The representative was absolutely fantastic and extremely helpful. They went the extra mile to assist me and ensured that everything was clear and resolved seamlessly. Their patience, professionalism, and sincere desire to help really shone through. I genuinely appreciate the effort put into assisting me — it made a significant impact. Thank you so much for the excellent support!
The representative was extremely helpful and professional when I reached out to the service. They guided me through every step, answered all my questions with clarity, and made the entire experience stress-free. I truly valued their support and outstanding customer service. Thank you to the team!
The representative was truly exceptional in guiding me through various challenges while I’m still becoming familiar with the system. They were remarkably patient, clear, and reassuring, never making me feel foolish for my questions. They took the time to clarify everything in an understandable manner, assisted me in resolving each issue step by step, and genuinely made the entire process feel achievable and positive. A big thank you for their kindness, professionalism, and steady support. They are a valuable asset to the team.
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