Review Time
The service fees and taxes charged are just as much as the reserved tickets that one could purchase at the train station or the JR website . For us it was double the cost. Apparently, company charges per one way journey per person.the charges were written in small prints. That is the problem when purchasing with local currency. My fault for not paying attention. Should have read the reviews earlier before purchasing.
We didn’t realise that Japan Travel Navitime wasn’t the official website for buying the Shinkansen stickers (our mistake we got suckered by them being out the top of the google page and having official in there title). We noticed when we realised that one of our Shinkansen tickets was was more expensive then it should’ve been. After looking at it properly they weren’t the official retailers they were paying for sponsored spaces on google and putting “official” to make themselves seem like they were. I actually didn’t have too much of an issue with the first 2 tickets we purchased as they weren’t too expensive and it was an easy process to purchase them (however we also couldn’t pick out seats). The thing I do have an issue with is being charged a 241% “fee and tax” on a ticket. The company is an absolute scam and should be avoided at all costs.
We didn’t realise that Japan Travel Navitime wasn’t the official website for buying the Shinkansen stickers (our mistake we got suckered by them being out the top of the google page and having official in there title). We noticed when we realised that one of our Shinkansen tickets was was more expensive then it should’ve been. After looking at it properly they weren’t the official retailers they were paying for sponsored spaces on google and putting “official” to make themselves seem like they were. I actually didn’t have too much of an issue with the first 2 tickets we purchased as they weren’t too expensive and it was an easy process to purchase them (however we also couldn’t pick out seats). The thing I do have an issue with is being charged a 241% “fee and tax” on a ticket. The company is an absolute scam and should be avoided at all costs.
This company allows you to buy Shinkansen tickets before they go on sale in Japan. I mistakenly thought they would find me seats so I wouldn't have to deal with a complicate route during the busy new year's period when reservations get sold out. Nope. They didn't get it done in time, didn't let me know, and I had to rebook it myself. Still charged me a huge markup on the tickets though.
If i could give 0 i would. It’s a straight scam. They essentially deceive people into booking train tickets with them. They are an official reseller so you will get your ticket but at 50% more cost. It’s pointless. The only reason people buy from them is because it seems like you’re buying from the real train site. Trust me just buy your ticket at the train station. It doesn’t sell out barely ever and you know you’re getting the real thing that way. Straight up scam company. Fraud. Terrible people. Terrible company. Modern day scam.
I just bought the JR Narita Express, they charged me more than the double of the ticket cost, thought it was an error and wrote them, they answered that’s not an error, is our commission. How can this scam company be allowed to continue it’s business? Reading the other reviews, many tourists have been scammed this way, if Japan is a law respecting country, why nobody intervenes? I will never trust Japanese people again.
SCAM! For all travellers, please avoid this website at all costs! Go directly to the company official website as they charge almost double to the original ticket.For a one hour journey, we ended up paying 12000yen instead of 7000. Also, the train we boarded was for unreserved seats whereas their website only shows reserved seats.
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