Review Time
Charged twice in the same month, on 19th and 26th of February (2 x 63 Euros).
Wrote them an Email on 26th, then raised a ticket on their website contact page.
To which I got 0 replies.
U-Bahn works usually pretty good good, but the S-Bahn is horrible. Every month it's a new problem. The trains don't arrive on time. Suddenly there's another construction side and they are not able to offer a good solution. Then the screens show the wrong time or wrong connections. I don't care about modern screens, if they don't display the right time for a month. I just want to arrive on time and not waste my time waiting for trains. You can basically never trust the S-Bahn connection. There is always a new reason. Just do you jobs like everyone else. In every other country, for example Portugal oder Marokko the trains arrive on time and it's not a complete mess.
Went on S5 today. Bought 1 adult and children ticket - 7.80€. (Usually anyone under 18 is considered a child), however on the the train, the rude ticket attendant charged us 60€ fine even after we explained that its our first time and that we are tourists and thoght that I could go as child on the one ticket with my mum, adult. Ticket attendant was having none of it. €60 is a ridiculous amount, especially for innocent fellow tourists who have made small mistakes to pay. I think €20 maybe €25 would have better. €60 better for locals. It's unfair to make tourists wast the large sums of money they were probably wanting to use on nice things/day out. Unacceptable.
I have a serious complaint about the HVV Switch app, which is extremely non-transparent and frankly feels malicious.Even when the interface is set to English, the most critical terms – such as the fact that the Deutschlandticket is a monthly subscription and must be canceled before the 10th of each month to avoid renewal – are only shown in German, with no English translation provided.For non-German-speaking tourists, this feels like a deliberate trap. The app gives no clear indication that you’re signing up for a recurring subscription, nor does it warn you about the cancellation deadline. These crucial terms are only explained on the HVV website in English – but not in the HVV Switch app itself, which most travelers use to purchase tickets.This is not just a localization issue – it’s a calculated omission that denies international users their right to informed consent. HVV must take responsibility, fix this deliberately misleading interface, and refund all affected foreign users.
This is a disgraceful company, from the administration down to the employees. People pay for monthly services and don't get them. The company should be dismantled, unemployed, and the government should take over and put in autonomous vehicles
WHY THE TRAIN TO WEDEL IS AGAIN NOT GOING TO WEDEL!!!!!! IT IS AGAIN (!!!) ENDING IN BLANKENESE!!! Try to explain it by phone to your visitors from another country, why they are ending up in complete different part of the city!!!! ALWAYS AND ALWAYS!!!! YEARS!!! What is wrong with you, hvv???And on top of that - I was lucky, caught taxi and it took me to Iserbrook instead of Süldorf. What should I do now?
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Eine Fahrkarte, ein Tarif und ein abgestimmtes Verkehrsangebot – das sind die Vorteile eines Verkehrsverbundes und getreu diesem Motto arbeiten wir.
Die Bundesländer und (Land-)Kreise, die als Aufgabenträger zur Organisation und Finanzierung des öffentlichen Personennahverkehrs verpflichtet sind, haben zur Umsetzung dieser Aufgabe die Hamburger Verkehrsverbund GmbH (hvv GmbH) gegründet.
Heute übernehmen wir für drei Bundesländer, acht Kreise und fast 30 Verkehrsunternehmen das Management des gesamten Verkehrsangebots, d.h. für alle Bus-, Fähr-, U-, S-, A- und Regionalbahnleistungen im hvv. See more
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