Review Time
I recently purchased an Approved BMWi3 from
Ashok Rajaratnam at Group 1 Borehamwood.
I had excellent service and a thorough handover to me, even though it was a second hand car.
I am very pleased with my new car, which I believe is one of the best BMW have made, it being my fourth i3 since 2016.
I recently purchased an Approved BMWi3 fromAshok Rajaratnam at Group 1 Borehamwood.I had excellent service and a thorough handover to me, even though it was a second hand car. I am very pleased with my new car, which I believe is one of the best BMW have made, it being my fourth i3 since 2016.
My car was damaged in a small car park while I was coming out of a shop. Luckily I saw it happen plus I also managed to stop.the driver who admitted liability! I have just collected it from the Borehamwood Group 1 repair department in Chester Road. Ian Pratt organised a wonderful job. My car is now sparkling. Hubs caps all scrape free. Dent and marks gone. Many thanks to everyone. Margret (correct spellng) Jarvis👍🫠👩
I came in to BMW Group1 to see Alex and long story short i was denied a test drive for what ever reason and the whole enviroment just felt off this is not a dealership for customers to buy cars i have just read these reviews and i think i understand what is going on.
Service here again was really so bad over the weekend we went to mini me and my best friend they were so friendly, then my friend wanted to look at a i3 they was not even busy and the lady would not even get us the keys said we need to come back with her dad we will go back to mini with my friends dad she’s actually 19 and has her own full time job and deposit to buy her own car. The lady told her that needs to get her day to be on her finance very strange situation and said to make a appointment next time.Why are the reception staff so nice but the sales women so horrible and fake? They need customer service training I’m sure
Avoid at all cost!!!!I entrusted my BMW M4—previously in perfect working condition—for routine servicing with this garage. Shortly after the service was completed, I began experiencing issues with gear shifting. I returned the car to have it inspected, and was told that the problem was unrelated to their service and simply a case of "bad luck." They diagnosed a faulty DME (Digital Motor Electronics) unit and quoted a replacement cost of £2,700. After some negotiation, they agreed to carry out the work for £2,341.I then waited nearly three months for the part to arrive from Germany, during which time I received no updates or communication unless I chased them myself. Once the part finally arrived, I was informed that an additional issue had been discovered involving a different component, raising the total repair cost to £4,700. They offered a so-called "gesture of goodwill" to complete everything for £3,018.15.This was surprising, as they had previously promised to resolve the issue for £2,300. At that point, I requested that the car be returned to me unrepaired so I could take it elsewhere. However, I was told I would still be required to pay the £2,300—or the vehicle would not be released.In my experience, this business operates with questionable transparency and a serious lack of accountability. I strongly advise others to be extremely cautious when dealing with them. What began as a simple service turned into an ordeal that cost me time, money, and unnecessary stress. Proceed with care, and consider other, more reputable options.
I WOULD GIVE UNLIMITED STARS IF I COULD JUST WOW!!I CANT THANK THEM ENOUGH FOR THE HELP THEY PROVIDED ME TODAY.. A WONDERFUL WONDERFUL LOVELY LADY.. I FEEL CRIMINAL AS I FORGOT HER NAME....HER AND HER TEAM!!Im a new driver and i'm still getting a hang of the car thing, i went morrisons today for a routine grocery shop...Low and behold..my car wouldn't start...I saw a dealership across the road and gave a call..Bare in mind my car wasn't purchased from them nor its a bmw..I drive a little blue fiesta..After the call the wonderful lady and her colleague walked all the way down to the Morrisons car park out of the goodness of their hearts and helped me diagnose the issue...With there help..They sent a crew over to jumpstart my car..THERE THE REASON I WAS ABLE TO GET HOME!!! No penny was spent with the jump start either, not driving a bmw or shopped there... There service was so great that i ended up looking into vacancies over at the dealership as i would know i'd be looked after!Please reply with your names so i could aim to send emails about my experience today up and up to make sure it gets heard..Your dealership, i'm recommending it to everyone in my circle weather its queries or looking for a new car to purchase..THANK YOU THANK YOU THANK YOU
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