Review Time
Sent me an email to update my right to work on the same day I was supposed to get paid, I immediately responded and it’s been about 24 hours no response! Pay withheld with no explanations. The consultant assigned to me, Roopa only reached out during the onboarding and disappeared afterwards.It’s just terrible customer service now, I think most of the helpful staffs already left, they read your emails and completely ignore it nowadays.
I recently changed jobs and am no longer employed by i4 but had an issue with my most recent pay slip due to the change in employer. My current employer wasn't any help at all so I tried to seek help through i4 and got in touch with George Smith who walked me through everything that had happened and that I had to do to get the issue sorted. He was incredibly patient, helpful and thorough, and I was able to get a solution within the day thanks to him. To be honest, this experience is reflective of every other experience I've had with i4 while employed through them and if I ever need to go back to an umbrella company, I won't hesitate to return to i4
Although I have completed many forms in my life, it has never been a forte of mine, George made the process of registration very easy and made me feel comfortable to ask any questions,This mornings contact with i4 was my first and the impression created was one of professionalism yet at the same time approachability.
From since my agency joined this company, my pay has been cut dramatically short. Even my holiday pay which was initially set aside was not safe, I decided to have it included in the wage, since it wasn't feasible being separate like how I was being paid before. They have now taken my holiday pay off my net pay and left me with crumbs! So unsatisfactory! My wages is not what it was before, working the same hours and getting hundreds of pounds less is wild!
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We are a payroll company catering for contractors, freelancers, locums and agency workers, providing a fully compliant and secure way of paying contractors for their temporary assignments.
We partner with recruitment agencies and end clients alike to provide a highly efficient & friendly service. We process multiple pay runs every day of the week to ensure contractors are paid as quickly as possible and we have a wealth of expertise in paying contractors from the IT, healthcare, social-care, veterinary, hospitality, commercial and education sectors.
Operating since 2005, i4 are one of the industry’s longest serving and experienced providers of payroll services to the freelancer market. You can have complete trust and faith in our service to you as we have partnered with over 39,000 contractors and 11,500 businesses.
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