Review Time
The rates through Ideal Prepaid are determined by the landlord. With all these excise charges and other fees it knocks my usage up to R5/unit. This is exploitation and I was told to take it up with my landlord. Well, she gets a kickback from Ideal Prepaid. It is daylight robbery! I don't use even 350 units a month, I have a gas stove and no electric kettle and my geyser is on for 1 -2 hours per day. I thought excise charges were for high usage users but it seems you get charged no matter what. The flat rate is higher than the municipal rate of 0-600 units. If you live in a complex, check with previous tenants before you sign the lease. I'm paying 40% than my sister who lives in a house.
The rates through Ideal Prepaid are determined by the landlord. With all these excise charges and other fees it knocks my usage up to R5/unit. This is exploitation and I was told to take it up with my landlord. Well, she gets a kickback from Ideal Prepaid. It is daylight robbery! I don't use even 350 units a month, I have a gas stove and no electric kettle and my geyser is on for 1 -2 hours per day. I thought excise charges were for high usage users but it seems you get charged no matter what. The flat rate is higher than the municipal rate of 0-600 units. If you live in a complex, check with previous tenants before you sign the lease. I'm paying 40% than my sister who lives in a house.
I would like to thank an agent Mike Senna, he went out of this way, in helping me to receive my tokens, his service was absolutely good 10/10. These are the kind off agents companies need, good, helpful and making sure the client is happy.
I recently moved into a rented apartment and was placed on a prepaid electricity meter run by Ideal Prepaid (Meter No: 07101978703). I was shocked to find I’m being charged R4.87 per kWh, even at the start of the month — far above the standard Ekurhuleni municipal rate of around R2.67–R3.37 per kWh for Block 1.On 1 July 2025, I bought R250 of electricity and only received 38.4 units (kWh). That includes R35 lost to fees, meaning I paid R6.50+ per unit overall. Meanwhile, friends and family on municipal meters get nearly double the units for the same amount.I’ve emailed Ideal Prepaid for clarity and have received no proper explanation for:Why I’m not on a block tariffWhy I’m charged a flat, high rateWho approved this pricing structureThis feels exploitative — especially during a time when South Africans are struggling with high living costs. Prepaid systems should not be used to overcharge tenants or profit off electricity resales. I will also be lodging a formal complaint with NERSA.I do not recommend Ideal Prepaid, and I urge others to check their tariffs carefully before accepting a private prepaid meter system.
I'm am only here because I have been without electricity for two days now.I bought electrical units but the box won't accept the token it displays failed after I dial them in.Now I have used over R50 of airtime trying to get this sorted. I've been asking all call centre agents to call me back but nothing thus far 2 days later...The other day I had 3.96 kws left but the power shut of😁. Ayy I don't know I don't even want to know at the moment as I am so fed up
Unfortunately it depends who you are and the connections the property administrator have with Ideal. Had a bad review recently and things have deteriorated further. Azure the culprit unregistered and have all the say how Ideal performs. Whatever you say Ideal with do obviously when they get their 10% plus admin fee. All welcome. No restrictions for electricity tarrifs but by-laws for water tarrifs in sectional titles. Laws in conscience need to be in place as Villa D Luca do as they please and Azure Merville and Ideal oblige.
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Installation, Management and Fee Collection for Prepaid Electricity, Prepaid Water or Prepaid Gas. Used by Landlords, Businesses, Towns, Municipalities, and other utility providers.
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