Review Time
I had a fantastic experience with this brand. I purchased a Shepherds Shirt and love it. I had some initial questions about size and coloring that I wanted to ask prior to purchase, and I heard back from them within hours. I'll definitely be a returning customer!
I had a fantastic experience with this brand. I purchased a Shepherds Shirt and love it. I had some initial questions about size and coloring that I wanted to ask prior to purchase, and I heard back from them within hours. I'll definitely be a returning customer!
Echoing prior reviews, processing and shipment was slow, sizing was at least 1/2 size off (medium jacket), and return policy was a total joke. Would not even do an exchange after 30 days (xmas present). Their marketing vibe is all Cali-cool-artisanal, while their customer service is BS big-box fine print. Buyer beware.
Great quality local clothing! Love the unique style this shop is giving, fits right into the chill SD lifestyle. They were on point with helping me find the right fit for me. These jeans are so comfortable I could sleep in them! Rock on keep doing what your doing!
This independent San Diego apparel brand has a lot of appeal: utilitarian design, quality materials, a distinctive logo and identity. Unfortunately, the brand name proves prophetic — Imperfects.Sizing is wildly inconsistent. Although I am usually true-to-size, the pants in my order were oversized in the waist, leg, and length, while a T-shirt from the same order ran extremely small. The discrepancies made it impossible to determine whether sizing down or switching styles would fix the issue.When I reached out to customer support for help, nobody was home. Multiple emails went unanswered, with no guidance available on fit, sizing, or next steps. Additionally, Imperfects charges a $40 fee to process refunds, even when items do not fit as expected. Rather than supporting the customer, Imperfects places responsibility for their sizing issues on the customer, with its “some of your money back” guarantee and refund policy. Delivery was also slower than expected, taking nine days from order placement to in-state delivery. Combined with the inconsistent sizing and nonexistent support, the overall experience was disappointing and, well, imperfect.Most similar brands cover return shipping when an item doesn’t fit but Imperfects imposes a substantial refund fee, the most onerous I’ve encountered with any online retailer. Exchanging items in hopes of a better fit, when they get around to sending you your order, feels risky. I won’t be returning to Imperfects. The name says it all.
Bought a shirt and pair of their courier pants, loved both but the pants basically fell apart after less than a year. There is a metal buckle in the back that snapped (had to sew a fix) and a few months later the entire inseam just ripped wide open. No response from support
This company scams its costumers when it comes to size. Make sure to triple check your size, the sizing charts are not accurate so even when you're positive it is worth it to find an inperson store to try it on. Their customer service is no help at all, it feels like its just AI on their email and there is no other way to contact them.
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