Name: imperfects.com
Telephone: 000000000
Rating: 2.2

Leona Brooks Guest

Zero Customer Service

The clothes are made well, the tag says in China. The fit is inaccurate. To return or even exchange anything is impossible. You wait weeks for someone to return an email, if they do at all. Then communication is ten back and forths at least because your question isn't actually read. There is no phone number. On their return portal there is no spot to return for money back) only store credit). The return fee is exorbitant, like $40.

Date of experience: Feb 13, 2025

Iggy Morgan Guest

2 years ago

absolute joke of a company and dare i…

absolute joke of a company and dare i say actually fraudulent. selling clothes that are not even close to standard sizing and then having no refunds, a handling fee for all returns and not paying for the shipment back. would never shop again and advise staying away

Date of experience: May 10, 2024

Chandler Anderson Guest

2 years ago

Only make a purchase if you are certain…

Only make a purchase if you are certain about the product. They have a zero return policy. I can’t even get someone to talk to to discuss other options. After an initial email asking about a possible return, I have been ghosted. They won’t return my emails.

Date of experience: Jul 24, 2023

Drake Baker Guest

3 years ago

Really disappointing return policy

Really disappointing return policy. They sell clothes online which you can’t try on and won’t give you a monetary refund when clothes don’t fit. Very poor customer service. Hold your money hostage. Don’t buy things from them

Date of experience: Mar 24, 2023

CS Guest

3 years ago

Terrible customer service and…

Terrible customer service and overpriced clothing. They make clothes that are so far from standard sizing it isn't even funny. On top of that they have a store credit only return policy. The quality is not worth the cost and hassle.