Review Time
Problem is you go in the website and they will present you things in a way that makes you feel that the report is available. And then they take money to give you the report. But once they search and see there is no record they dont return the money and say we could not find your record and we took your money to look for the record. Now I understand its only 50m dollars and in my case it was the sewer service diagram. But the issue is they do not say this clearly in their website. This just feels like a scam website. Probably is not scam. But the whole design is very deceiving. they need to say this before they charge the money. They will say "oh you did not read the fine print in the T&Cs". Well, no one does. So they should just be CLEAR and upfront
Problem is you go in the website and they will present you things in a way that makes you feel that the report is available. And then they take money to give you the report. But once they search and see there is no record they dont return the money and say we could not find your record and we took your money to look for the record. Now I understand its only 50m dollars and in my case it was the sewer service diagram. But the issue is they do not say this clearly in their website. This just feels like a scam website. Probably is not scam. But the whole design is very deceiving. they need to say this before they charge the money. They will say "oh you did not read the fine print in the T&Cs". Well, no one does. So they should just be CLEAR and upfront
Platform is functional but the user journey is unclear for non-conveyancers. It is not obvious which product to select when searching for a specific instrument such as a registered Power of Attorney. The distinction between a Title Search and a General Register search is not clearly explained at the point of purchase, which can lead to unnecessary orders.Pricing transparency is adequate, but refund limitations are not prominently surfaced before checkout. A short decision guide (e.g. “If you are searching for X, choose Y”) and clearer warnings about what a Title Search will and will not return would significantly improve user confidence and reduce mistaken purchases.Overall, technically reliable, but the workflow and guidance could be clearer for individual consumers.
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