Review Time
I had a fantastic experience with infraredsaunaparts.com when I needed replacement parts for my infrared sauna. The website is well-organized, making it easy to locate specific components like heaters, control panels, and wiring harnesses without confusion. Product descriptions were detailed and accurate, which helped me confidently choose the correct items for my model. Checkout was simple, and updates on my order status were timely. When I had a question about compatibility, customer support responded promptly and provided clear guidance. The parts themselves arrived quickly and worked perfectly, restoring my sauna to full functionality. Overall, this site offers reliable products, transparent information, and responsive support—definitely a go-to resource for infrared sauna maintenance.
After years of regular use, I ordered several replacement components, including a sensor and updated control panel. Every part arrived promptly, installed without complications, and restored optimal functionality. Excellent quality and reliable long-term support.
This has been one of the worst customer experiences I’ve ever had.I purchased a red light tower from Infrared Sauna Parts and was told it would ship in a few weeks. It never shipped. After weeks of excuses and empty promises, I requested a refund.I was directed to “Mike” in financial management, who never once responded to emails or phone calls. Communication stopped entirely.More than a year later, only after I posted negative reviews, the company agreed to a settlement. We both signed it, and the contract stated my refund check would be issued within days.They have now ghosted me again, even after signing a legal agreement.This company repeatedly: • Takes payment • Fails to deliver products • Avoids refunds • Stops responding once money is involvedIf you’re considering doing business with Infrared Sauna Parts, proceed with extreme caution. Their behavior shows a complete lack of professionalism and integrity.
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