Review Time
Outstanding print quality. With 14 years of experience as a commercial videographer and photographer, I've never seen such exceptional quality in prints. Absolutely perfect. The customer service matches this high standard. I had a minor issue that was my own doing, and they addressed it as if it were their responsibility. 100/10 would definitely buy from this service again. Thank you for everything you do.
I haven't had any problems until now.I've been waiting for a refund for order XNZPXJI8C for a month, but I haven't received one.I received an email confirming that my order was canceled, but I haven't received a refund.I've followed up several times by email and using the contact form, but I've received no response.I'm rather disappointed.
I've ordered from them several times now for large acrylic, metal, and canvas prints. The prints are done in a timely fashion and shipped with great protective packaging, but I've noticed the quality isn't consistent.The first time I ordered from them about a year ago was an acrylic print, which came with chipped edges and trapped dust (or air bubbles) inside the print. Fortunately, customer support was very helpful and I eventually received a good replacement. I ordered two more metal prints this past June. One of them looked perfect, while the other had a long hairline scratch near the bottom. I didn't contact support for this since it wasn't really noticeable at a distance.My most recent order was for a metal and canvas print in August. The metal print had a dent near the bottom and the canvas print was misaligned. Customer support was kind and sent replacements for both, but the replacement canvas was even more misaligned than the first. Customer support did say they would look into it (it's been a couple weeks and I haven't heard back yet), but I don't really want another replacement at this point as I feel like it'll just have problems again.It's a shame I have problems nearly every time I order - the colors and print clarity are great otherwise. A lot of artists I follow only sell with INPRNT so I don't have any alternatives if I want to buy their artwork! Maybe my expectations are just too high??
I’ve been ignored by INPRNT for over three weeks after sending multiple support inquiries, using both their support contact form and direct email. Zero response. If they can’t be bothered to answer basic questions, why should artists or customers trust them? Completely unacceptable.
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Since INPRNT was founded in 2006, we have worked to help artists spend more time doing what they love: creating. We make gallery quality art prints at our studio, handling all aspects of printmaking, shipping and customer service.
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