Review Time
I recently used Insurance Noodle for my small business insurance needs. The process was straightforward, and the customer service was responsive and helpful. I appreciated the range of options available, though I felt some aspects could have been explained in more detail. Overall, a decent experience that met my needs satisfactorily.
I signed up for a membership. My office does bussiness in metairie and new olrleans louisiana area. I was told that the company wrote bussiness for personal lines in that area. After i signed up for membership i found out none of the companies write in that area. They will not give me a refund. This company is a complete scam stay away from them .
I have had a membership with Insirance Noodle for two years and have finally decided to let them go. The underwriters are very unfriendly and unhelpful and their application and quoting process is the longest and slowest of any company I've dealt with in the industry. They have zero personal lines market in my area, except for Safeco. The problem is the rates they quote through Safeco are twice what direct appointed agents are quoting, so they are not at all competitive.After two years and dozens and dozens of quotes I've only placed one client through them. They are not easy to do business with and I wouldn't recommend them to anyone. Don't waste your money.
I'm a commercial insurance agent with 30 years of experience. We use Insurance Noodle to provide us access to several insurance markets we don't represent. In my experience the Noodle underwriters are generally helpful but sorely lacking technical knowledge and skills regarding commercial insurance. They are not willing or able to go to bat as an advocate on submissions that don't quite fit and as a result get kicked out of the automated underwriting systems, but may have a vaild reason why they dont fit and might be writeable if discussed with a carrier underwriter. You can never seem to get them on the phone. Requesting anything out of the box in terms of coverage, endorsements, etc. probably won't happen. They used to refer us directly to the carrier for certificates (which was a big help with specialized certs) but now the carriers wont talk to us because we are a subproducer. It can take a week or two to get back custom certificates requested thru Noodle. Accounting is a joke, no direct deposit, and checks are mailed separately from statements with a delay.
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Since entering the industry in 2001, Insurance Noodle has empowered independent agents to find insurance products quickly and easily by using state-of-the-art technology. That technology has changed in the years since we launched, but what hasn’t changed is our commitment to helping agents serve their customers as efficiently and profitably as possible.
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