Review Time
Jane Tomlinson from the Sales Progression department was very helpful and supportive with the sale of my Aunts property.
Communication is always important and Jane made sure I was kept fully informed by email and 'phone as to the status of the sale.
On the day of the sale Jane updated me several times in the morning, which was extremely reassuring.
I have to say Darcy is always been very helpful for me an my staff to fine the place I have to say I’m really appreciate it for your help and she really nice and Customer Service I think it was very very good so thank you Darcy and Michael Jones
Initially, I had high hopes based on positive feedback about the service, but my actual experience turned out to be extremely disappointing. Communication was effective at first, but it ceased completely once I moved into the flat in October 2024. For the entire 11 months of my tenancy, I encountered an astonishing level of incompetence and negligence from the estate agents. I was left in a filthy, mouldy flat, with almost no response regarding the maintenance issues I raised. After months of being ignored, I had to contact the local council, which prompted a brief response from the service. However, I was still left with a bathroom infested with silverfish, a strong odor, and deteriorating conditions. Upon my early departure in September 2025 due to these issues, the service attempted to unjustly withhold my deposit. Fortunately, I was able to contest this and recover my money, but I recognize that many others may not be so fortunate. The Tenancy Deposit Scheme ultimately saw through their dishonest claims. They even tried to blame me for a broken sink that was already damaged before my arrival, and sought to charge me for plumbing services and cleaning fees for conditions that were already unsatisfactory. I genuinely hope this isn’t typical for such a reputed name, but I cannot recommend anyone to rent or buy through this service.
Recently, I was searching for an apartment to rent for the upcoming year, and speed was crucial. I attended the viewing on the 2nd and signed the contract on the 3rd. Dealing with other services that were slow made this experience refreshing. The representative was quick to respond and friendly, making the viewing process enjoyable. Another team member was also prompt and professional, answering my questions immediately. Lastly, someone else handled the paperwork exceptionally well, making the administration process smooth.
I was recently searching for an apartment to rent for the upcoming year, and quickness was essential for me. I viewed a property on the 2nd and signed the contract on the 3rd. I had previously dealt with other companies that were slow and required me to chase for updates since late December. Working with this service was refreshing, as they were efficient and professional. The representative responded promptly to my initial inquiry and was friendly and very helpful during the viewing. Another team member was quick, approachable, and answered all my questions right away. Lastly, someone else was fantastic in handling the paperwork, making the administrative process smooth.
A heartfelt thank you to the team for assisting me in securing a rental property. They accommodated my request for a virtual viewing, which was very beneficial. Moving across the country is challenging, but their help made it possible. I look forward to the move and enjoying all the new experiences. Wishing everyone a Happy New Year!
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