Review Time
Sent a parcel to Canada with Irish Parcels. Pick up and delivery were perfect.My complaint is that on the day of delivery I received 3 texts one minute apart stating I need to pay further charges or they would add additional fees at the destination door. No invoice, no mention what these fees were for. Just pay. There was no duty as parcel was a gift and worth €25. The extra fees were about the same amount as the original cost for delivery. I paid and then contacted Irish Parcels to ask for an invoice so I know what these charges are for. Absolutely no interest. Reply was, nothing to do with them. Contact the delivery company. Still no info. Will not use again.
Excellent service , this is my second time using this company and will definitely be using them to deliver two more boxes to Australia for Xmas . Very helpful on the phone from start to finish, highly recommended, customer service excellent!
Damaged my parcel and customer service in a robot manner refused to compensate me saying it must not have been packaged properly, even worse was the part broken was strong and made form 30mm aluminium. Couldn't be broken unless it fell or was thrown from a height. Should be made compensate for their careless negligence so I had to put up an appropriate review. Iv had to refund the customer and I'm out another €20 for this company to damage my item to an extent it's now unusable and worthless. Thanks for that.
A SCAM!Do not use Irish Parcels, ignore any positive reviews you read here, they're probably false.They didn't show up for the pick up I had arranged and paid for even thought their online tracker said the parcel had been picked up and cleared customs.I arranged for another pick up which they also didn't show up for.There was no mention in the booking of customs fees so even if they had picked up my parcel I would've had to have paid far more then I did when booking.Luckily they did refund me when I cancelled but avoid avoid avoid!
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