Review Time
I shipped a brand new Philips coffee machine worth €500, including insurance. Unfortunately, UPS lost my package — which can happen. At first, I wasn’t too worried since I had taken out insurance. Their communication was decent (which is why I still gave 2 stars), but it took them 2–3 weeks before they officially confirmed the package was lost.The real problem came with the insurance. I was told I had to file a claim within 6 days of their first email stating the package might be lost. They did mention this in that email, but I overlooked it — my mistake. Still, I find this rule unreasonable. What’s the point of insurance if you only have 2 days to act, long before the loss is even confirmed?In my case, UPS continued investigating for weeks, yet the deadline for my claim had already expired. That simply doesn’t feel fair. For anyone shipping high-value products, I CANNOT recommend this company under these conditions.
SCAM!!! Complete disaster!!! Do not use their services never!!! Some of my items were lost and they said it is impossible to find them, and the ones that arrived were broken. My big TV arrived with screen all smashed, clearly I could see that their put something heavy over the box of TV as the box was squashed in and very dirty, unbelievable!!! Two of the other boxes with valuable stuff like jewlery etc. arrived completely empty. I called to ask for a refund and they refused to send any money back, even the item delivery was covered.We tried to find their office in Dalkey as per address given in Google maps and we didn't find it when we arrived there... there was a private house under this address.We called to them asking about it and they said that their office is in Belfast... Looking in Google map you can not find their office in Belfast neither.Just a nightmare!!! They said that delivery will take up to 4 working days and the things arrived after 2 weeks.Avoid it!!!There are many better and safer options to send you things, unless you want your stuff to be stolen or broken then go ahead with Irish parcels!!! This is a SCAM, not a serious company!!!
Excellent service and great value! I used Irish Parcels for the first time this week and I was very impressed. The whole process was very smooth and easy, and communication was excellent. Support staff were helpful and answered my queries on the phone, and the courier arrived on time. I wouldn't hesitate to use the service again or to recommend it to others.
The people at Irish Parcels are simply amazing, first class chrome service. They actually answer phone enquiries politely and efficiently. This is in stark contrast to many of the courier companies who gladly take your money and then it’s impossible to reach by phone. If you have a parcel to send, Irish Parcels is the only choice.
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