lalamove.com

1.2
1.2 Based on 21 reviews

...

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Average Rating

1.2

/
5

21 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
95%

All Reviews

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Review Time

Bud Bell
Limitations for high-rated drivers

Even as a top-rated driver with an excellent service record, the platform restricts order opportunities. This has led to customers who trust your service choosing to book directly, portraying the platform as unreliable and untrustworthy.

1
Date of experience: Dec 30, 2025
Clifton L.
Top-rated drivers face unnecessary restrictions

Even if you are a top-rated driver with an excellent service record, the platform still limits your ability to take orders. This has resulted in customers who trust your service choosing to book directly. This perception makes the app seem unreliable and untrustworthy.

1
Date of experience: Dec 30, 2025
Ab Lewis
Grateful for outstanding service

I want to express my appreciation for the driver who helped deliver important documents when no one was home. He successfully delivered them the next morning. Many thanks to him for a job well done! Highly recommended!

5
Date of experience: Dec 23, 2025
Austen Hughes
Unresolved delivery issues and poor support

1. The rider failed to deliver my item and completed the delivery with forged signatures. 2. I couldn't submit a complaint online due to an error message. 3. The customer service team did not engage with me directly and only sent automated responses, failing to resolve the issue.

1
Date of experience: Dec 14, 2025
Clover Barnes
Frustrating customer service interactions

The customer service agents were unhelpful, often ending chats without resolution. Their handling of issues is incredibly frustrating.

1
Date of experience: Dec 10, 2025
Louise
Unpleasant experience with extra charges

I ordered a delivery and paid fully using my wallet. Everything was fine until the driver demanded an extra charge. Despite my attempts to communicate using a translation app, he did not provide a clear explanation. I resisted the extra charge, but the entire experience was very unpleasant. I reached out to support multiple times, but received no help.

1
Date of experience: Dec 06, 2025
Anthony Kelly
Unfair cancellation policies for drivers

As a driver, I've faced numerous cancellations by customers, resulting in wasted time and fuel without any compensation. If I were to cancel an order, I would be penalized. The platform's policies are unfair and unethical.

1
Date of experience: Nov 17, 2025
Reckless driving concerns

The driver in the pick-up truck drove recklessly and nearly caused an accident. I wonder if leaving a review could impact their livelihood.

1
Date of experience: Nov 10, 2025
Nowell Foster
Misleading pricing practices

I expected a straightforward service but was contacted by the driver demanding additional fees just to pick up the items. This goes against the basic expectations of a delivery service. Furthermore, customer service was unavailable when I needed assistance. Pricing should be transparent and presented clearly during the booking process.

1
Date of experience: Sep 28, 2025
Ælfweard
Repeated issues with service reliability

Drivers accepted my request only to drop it and ask me to cancel, so they wouldn't be charged. This happened twice in one day, causing me to miss significant opportunities. When I sought a refund, they refused. Their team is incompetent and unresponsive.

1
Date of experience: Sep 10, 2025

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