Review Time
Even as a top-rated driver with an excellent service record, the platform restricts order opportunities. This has led to customers who trust your service choosing to book directly, portraying the platform as unreliable and untrustworthy.
Even if you are a top-rated driver with an excellent service record, the platform still limits your ability to take orders. This has resulted in customers who trust your service choosing to book directly. This perception makes the app seem unreliable and untrustworthy.
1. The rider failed to deliver my item and completed the delivery with forged signatures. 2. I couldn't submit a complaint online due to an error message. 3. The customer service team did not engage with me directly and only sent automated responses, failing to resolve the issue.
I ordered a delivery and paid fully using my wallet. Everything was fine until the driver demanded an extra charge. Despite my attempts to communicate using a translation app, he did not provide a clear explanation. I resisted the extra charge, but the entire experience was very unpleasant. I reached out to support multiple times, but received no help.
I expected a straightforward service but was contacted by the driver demanding additional fees just to pick up the items. This goes against the basic expectations of a delivery service. Furthermore, customer service was unavailable when I needed assistance. Pricing should be transparent and presented clearly during the booking process.
Drivers accepted my request only to drop it and ask me to cancel, so they wouldn't be charged. This happened twice in one day, causing me to miss significant opportunities. When I sought a refund, they refused. Their team is incompetent and unresponsive.
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