Review Time
Their communication is awful and they take forever to pay out to developers.Their advertised payout times are a lie.You're lucky if you get paid out within 30 days. It is arbitrary.They simply do not care.No apologies, no communications for payout issues, nothing to compensate the effects it has.
I have bought a tile set. But it was not what I expected. So I had contacted support several times. and the support just doesn't respond. whatever you buy at itch.io you can forget about your money. they never cooperate with you. they are a bunch of scammers.
Bought a game with a steam key. After purchase I didn't get a Steam key. I contacted support as per the FAQ but support literally doesn't respond. I went to their forums & discord to try to get in touch with them. NOTHINGIf you can buy your game in steam, get it there instead. Aftersales on this site is non existent.
Purchased a game in January. It has been developing patches every month, with minor tweaks and bug fixes. Went to download the July update... well, turns out you have to REpurchase EVERY month for those tweeks. Contacted the site to report it, they told the company selling that game is using their service as a Patreon, wich wasnt designed for, and they are sorry. Didnt even banned the seller or anything (Euromancer) Thats it. No solutions. So, no recommended site.
Worst customer service ever. I asked for a refund for a $10 plugin that didn't work and for over 2 weeks. I sent 5 emails and even threatened legal action and still nothing.I made a complaint on the forums to get support and they simply locked the thread. Itch.IO are a company of thieves and liars. Don't do business with them.
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