Review Time
I GOT SCAMMED BY ITEMKU. DO NOT BUY HERE, THERE WILL TAKE YOUR MONEY AND WON'T REFUND BACK WHEN THEIR SELLERS COMMIT FRAUD! THEY JUST KEEP SAYING NOT THIER RESPONSIBILITIES AND THEN CLOSED THE CASE!
This site has a terrible unfair rule for sellers, they stated that store with no active transactions in 90 days will be closed permanently but we could contact them to reopen it back. they could reject your appeal even if you have a good rating/reviews in your store. They also dont send any warnings to the seller email and by just all of the sudden the store just get deactivated.
My store, which had a good ratings and performance, was permanently closed simply because i was taking a break from selling for over 90 days. I have contacted their customer support for an appeal to re-open my store back. However, they rejected me with no exact reason at all and they hide on "in order to improve service quality" reasons.
I saw on their discord community that some sellers could easily get their store opened back. I ask them what is the exact evaluation or things that could make my store reopened, but they replied that they cannot provide more details about that.
This rule is so unfair for sellers who want to take some breaks from selling.
I am from Fiji and submitted my verification documents, including my passport and photo. However, my verification was rejected with the reason "EM - Country Not Match." My country is accurately set as Fiji, and I have correctly selected Oceania in the regional settings. I am confused about why my verification was denied based on a country mismatch. I would appreciate a review of my case.
If you're selling, please take note: this platform does not support sellers at all. I sold an item and received the buyer's username, added them on the platform, and completed the transaction with proof. However, the buyer claimed they didn't receive their product, and despite my evidence, the support team sided with them and issued a refund. I lost both my item and money. Having proof means nothing here. Selling is not worth the hassle, as the support team will always favor the buyer.
This platform does not help sellers at all. Even with proof of a transaction, they ignore it. Buyers can exploit the system and claim they didn't receive items, leading to refunds without consequences. I strongly advise against using this platform for selling.
The customer service response time is slow, especially regarding complaints. Each representative manages multiple customers, which leads to misunderstandings of the process. Often, they resolve issues with only one party involved, leaving many problems unaddressed.
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