Review Time
They promote sweaters and cardigans that appear knitted. What arrives is a print on very cheap fuzzy polyester, and the buttons are not the same as shown. When trying it on, it barely fits, and the sleeves are too short. When attempting to return, they claim that items sold at a discount are non-returnable... everything on their site is perpetually on sale! So returns are never possible! AVOID THIS COMPANY! They are dishonest in every way!
A complete scam. Their website claims '30-day returns - no hassle', but when you try to return an item, they refer to their terms stating that 'sale' items are non-returnable. Everything on their site is labeled as a sale item, meaning nothing can be returned. When pressed, they provide a return address in another country at your expense. The quality is abysmal! They operate under a misleading name but are actually based elsewhere and ship from another country. Save your money.
I ordered a size large jacket which was so small I could barely get it on. When I requested a return, I was told they didn’t accept return items on sale clothes - all their items are listed at exorbitant prices and marked down as sale items. If I insisted on returning it, I would need to send it to China!!! And maybe get a replacement or refund. I should have checked here. I plan on filing a complaint with the Attorney Generals Office.
This company is a total scam. The beautiful sweater pictured on the website was a flimsy (at best) sweatshirt fabric. The 30 day refund - a joke- when you contact them they say no refund on sale items. Everything on the website is on sale, but not cheap! DO NOT PURCHASE from this unscrupulous company!
Poor quality fabric with sweaters. Debris/smudge all over one sweater. Totally incorrectly sized- too big, too small and arms too short for average xl sizing. Overpriced for poor quality. Company stated that shipping costs often exceed product value. They offered to refund me 10-20% of my order for subpar, fake “sweater” material. They won’t fully refund and keep saying the product needs returned! Also, they use a story about a business owned by a mother and daughter. Total lies and a scam. Unethical company with shabby business practices.
DO NOT BUY FROM THIS COMPANY, IT IS NOT MADE IN USA, POOR QUALITY, NOT AS PICTURED AND THERE IS NO REFUND IF ON SALE …EVERYTHING IS ON SALE!30-DAY MONEY-BACK GUARANTEEAt Ivy & Rose, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days
I purchased a sweater online on a sale. On the website it was a sweater, but when it arrived it was sweatshirt fabric NOT a sweater as shown. So I requested a refund and they refused, stating the sales do not have refunds as stated on website. Poor business practice! Do Not buy from them!
They totally scammed me. The two sweaters I ordered were pictured as knit sweaters with art graphics. What I received was too flimsy one sided died polyester cardigans nothing like the pictures. I would never wear what I received. Then the response was on sale items cannot be returned. So I am donating very expensive shabby cheap. Very lightweight throw on whatever’s. Stay away from them, their bait and switch, took three weeks to get this junk, and there’s no way to return them. My fault because if it’s too good to be true………
Horrible experience - too good to be true. Beautiful sweaters shown on Facebook originally $230+ on sale for $59.00. Total bait and switch. Got a not even nice fake fleece cardigan instead. The said nothing about the bad item and offered 10% off sales price. They did not comment on the fake ad. The phots of the ad versus why I got are unbelievable! My credit card company refunded full price immediately. Don’t ever order off a Facebook website. Check it out directly first
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