Review Time
Great service! I ordered my first industrial machine from Jacksew website and had a good experience with the company. I placed my order for a Juki DNU 1541S, fully assembled with additional features. I followed up with a phone call to the company to confirm my order and what to expect for delivery timing. I had several questions about the machine, and all were answered thoroughly. After about a week, I called a second time just to confirm delivery timing and was told that I could expect 3-4 days for shipping, as they just completed the build order. I received the machine on the fourth business day as expected. The Juki DNU 1541S, with speed reducer, servo motor and needle positioner and table, all arrived in excellent condition. The manuals aren't very helpful, but when I contacted Jacksew to ask about how to use the speed reducer, I received a prompt reply with a recorded demo on how to make the adjustments. I had additional questions about the needle positioner, and was told they were researching a manual on how to change the position from stopping in the up position to the down position and back again. Although I have not received information yet on how to adjust, my own research leads me to think it's not easy to do - I may decide to leave it as-is, at least for now. I'm overall very happy with my purchase and the machine is a dream for bag making, using heavy upholstery fabrics, canvas and leather!
I had a bad experience.I bought a table and stand but the stand was bent.I reported a complaint with a picture to change it for new one but they rejected it and kept saying that it is new there is nothing wrong with it. and they forced to me fix it and buy a hammer. I completely couldn't understand. I bought a new one, but they sent me defective product and kept saying that completely Unintelligible thing. It was terrible how they treated a customer. Further they asked me my nationality and ridiculed because of my accent. I felt so miserable. His name is Chuck. I never suggest using the services of Jacksew.
customer service. it would appear that there is no finished "owner's manual", or "user manual" just mimeographed pages, so consew needs to complete those. jacksew did help with all the printed information that they had access to, which helped tremendously. there is also reference to several videos. these really helped when using the written instructions got a little confusing. i think this machine will be great.
The table was not what was shown in the photo and the precut hole was the wrong size so we had to re shape that. No one would answer or return the multiple emails I sent. Shipping was a nightmare as well. It took over a week longer than stated and sat in Louisville for days but they would “update” the delivery date to be the next day even though it wasn’t being sent out.
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Jacksew offers the widest selection of cutting and sewing equipment in Tampa Bay, FL. Our company has been providing the sewn products industry in Houston, Texas via our retail locations since 1988, before we moved to Tampa Bay, Florida. We now ship products throughout world, not to mention providing for the needs of hobbyists as well as commercial sewing establishments around the USA.
Our commitment to quality is reflected in the crafting of our proprietary equipment and goods. This confidence extends to our highly trained and knowledgeable staff, and is embodied in our visible public profile.See more
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