Review Time
I have been a Jaunt customer for approximately eight months, and I am extremely disappointed with the service I recently received. On 7 December 2025, I attempted to purchase a 9-day insurance policy for my vehicle (SG60 ZTK), commencing at 15:00 the same day. Although the payment was taken from my account immediately, the Jaunt website displayed a technical error and showed no active policy. No insurance certificate or documentation was issued.This is the second time I have experienced this exact problem. Being charged for a policy that is not activated is a serious service failure, particularly from a company providing legally required insurance cover.I have now had to request an urgent refund, and I expect this matter to be resolved promptly. However, these recurring issues raise significant concerns about the reliability and accountability of Jaunt’s systems. Based on my recent experiences, I cannot recommend Jaunt until they address these technical faults and ensure customers receive the policies they pay for.
Took out insurance to cover a car whilst it was being sold. The car was on a private plate and about a week into the insurance (taken for 28 days) we needed to remove the plate and put the car back into its old plates. We were not permitted to change the plate in the policy and basically paid £200 for a week’s cover. Went elsewhere for cover after the plate change.
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