Review Time
My partner bought me the experience as a Christmas gift and honestly it was a fantastic experience. We started building the sabers with so many different options to customise it and there was 2 amazing staff members that were on hand to help in any way they could. I was very indecisive on what parts of the saber I wanted but they were very accommodating. I would highly recommend this experience to any and all Star Wars fans. You won’t regret it
I had been let down by another retailer who had instructed that the helmet would be delayed by another month. I looked around and found that not only could The Jedi Archives delivery in 3 to 5 days but the price was cheaper. I ordered on the Monday and by Friday afternoon the helmet arrived. Very pleased with the service and the speed of delivery.⭐️⭐️⭐️⭐️⭐️
I have ordered from this store twice, once before Christmas and everything was fine. My second order though, to say the service has been poor is an understatement.I placed the order on December 30.On January 9 I sent a ticket on their website asking for an update.On January 16 I sent an email as I still hadn't heard anything and asked them to cancel and refund me if they weren't going to ship by the end of the day. I received a response apologizing and saying they had missed the ticket, they asked if I wanted to wait for the item as it wasn't in stock (didn't see any mention of this when ordering) or if I wanted a different item (I hate when stores do this, if I wanted R2-D2 instead of Darth Sidious then that's what I'd have ordered), or if I wanted a refund. I replied asking for the refund.At this point I thought fair enough, mistakes happen, I'll just get it off Amazon where it was in stock, however I received no reply.On January 17 I sent another email asking them to confirm they received my email asking for a refund.On January 20 I received a reply saying they would sort my refund.As of today, January 23 my order is still showing as Processing. Not been cancelled, no refund. It has been 24 days since I placed the order, 14 days since I first chased it and 7 since I asked for a refund, yet nothing has been actioned.I believe I have been more than patient and feel I have no choice but to raise a chargeback with my bank.Edit: Improved from 1 to 2 stars. After leaving review my refund was processed. While it's a shame a bad TrustPilot review is what it took to prompt action, they do seem to be genuinely sorry about what's happened and I'd give the benefit of the doubt that my experience isn't typical of the store.
My partner bought me the experience as a Christmas gift and honestly it was a fantastic experience. We started building the sabers with so many different options to customise it and there was 2 amazing staff members that were on hand to help in any way they could. I was very indecisive on what parts of the saber I wanted but they were very accommodating. I would highly recommend this experience to any and all Star Wars fans. You won’t regret it
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to make collecting anything Star Wars as fun, easy, accessible and fair to all, whilst giving the best service from the Core Systems to the Outer Rim. Come and check out the Archives next time you drop out of hyperspace!
We pride ourselves on being for collectors, by collectors which is why we are always trying to find new ways to make things easier, whether by changing the way we keep you updated or by offering you multiple ways to pay regardless of your budget.
From Hasbro's Black Series to Hot Toys, we've got you!
Oh and we are always open to ideas so if you think there's some we can do better then we'd love to hear about it.
You'll find us on Instagram and Facebook and you can subscribe to our newsletter to keep in the loop.
May the Force be with you!
See more
ladybugart.co.uk
fairdealmusic.co.uk
blackwoodoutdoors.co.uk
mariemur.com
vogesey.com
guitarkitfabric.com
burlinghamcaravans.co.uk
color-fullcreations.com
kenjosabers.nl
hueyoutdoors.com