Review Time
I needed to cancel my order, and I was truly impressed by the professionalism with which the situation was managed. The representative was responsive, helpful, and made sure I received my refund promptly and effortlessly. Their integrity and customer service really shone through. Based on this experience, I would certainly consider shopping with them again soon.
I had to cancel my order, and I was very impressed with how professionally everything was managed. The representative was responsive, helpful, and ensured I received a refund quickly and without any hassle. Their integrity and customer service truly stood out. Because of this experience, I would definitely shop with them again soon.
I received my new sleeper sofa, and it is stunning. I absolutely love it! The customer service was also excellent, with the team answering all my questions and providing updates on my purchase. I will definitely shop with them again soon and recommend them to family and friends.
It took over a month to receive the couch. The delivery communication was confusing, as the delivery team provided different dates than what the tracking info indicated. I ended up waiting a whole day for delivery, which happened several days later. The sofa came in three parts, and I wasn't informed about any assembly requirements. It took two hours to get everything set up, as there were alignment issues. The delivery team had to leave before finishing, so my husband and his father completed the assembly. We figured things out without instructions, and it was tricky. Despite the assembly challenges, the couch looks great and works well, though unfolding isn't as easy as shown in the online video.
I ordered a sofa bed and was informed it was backordered, leading to a nearly four-month wait for delivery. I was excited for its arrival today. I requested it be placed in my detached garage for easier access, but they refused. The drivers mishandled the sofa, dropping it from a significant height on a public road. I have video evidence of the incident. It's disappointing to have waited so long only to have the sofa left outside. While it wasn't the company's fault, I was surprised to find I was charged in December, but not upon delivery.
We had a wonderful experience! The sleeper sofa we wanted wasn't available, but they quickly reached out with a great solution and a discount for the inconvenience, resulting in an excellent upgrade to a leather model. The white glove delivery was prompt, and the team assembled the furniture in the desired room in just 20 minutes. I'm looking forward to making another purchase!
The customer service was exceptional! I was able to speak directly with a representative who answered all my questions. They kept in contact after my order regarding the delivery schedule, which was prompt. The delivery team set everything up and took away the trash. We got two queen sofa sleepers, and we love them! The look and quality are fantastic!
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