Review Time
This company is horrible to work with when you need to get a hold of someone. I had to get so rude and nasty with them as they literally stoped my reader from taking payment wwithout hour notice that it ws not compliant. WTF!! No notic to let me know that i had to update something! Now 2 days later I still have not talked to the "right department" and they won't call me back.
Absolutely awful support, can’t wait to replace soon. I’ve edited this review since your responses are the same to all bad reviews, honestly your support is absolutely appalling resulting in huge loss of revenue. Your support could not be worse if you tried!
I have had a very negative experience with Nayax. Their customer support system is essentially non-existent. We have two stations purchased directly from Nayax over two years ago, and we are unable to use them because Nayax does not respond to support requests, and Nayax Romania keeps putting us off from one month to the next.This is very disappointing on Nayax's part.
Very disappointed with NAYAX.We were told by Coin Solutions, and confirmed by NAYAX via email, that we could have weekly payments into our account to align with our banking schedule. This was a key reason we chose NAYAX over other providers.After paying for the device and installing it, we were suddenly told that payments are monthly only. This completely contradicts what we were promised.The worst part has been the after-sales service – it has been terrible. Instead of resolving the issue or even acknowledging the miscommunication, we’ve been left feeling ignored and let down.We signed up with NAYAX based on clear assurances, and having them go back on those promises is unacceptable. If weekly payments are not possible, this should have been made crystal clear before we invested in their hardware.Would not recommend NAYAX to anyone who values transparency or decent support after purchase.
Nayax brands themself as customer service for unattended machines but the machine is faulty, they have slow response times, and all they did was tell me to go through the owner, which I explained wasn’t possible. I am no longer at the location of the machine and the owner never provided contact information to contact them. Thus, I waited a week and a half with no solution and no help from their “customer service team”
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Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail.
Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 800 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe.
As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line.
Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs.
At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth.
Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
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