Review Time
The service feels untrustworthy. I purchased two items and intended to return both, but they wanted to charge me individually for each return, despite them arriving in the same package and my intention to return them together. None of the phone numbers worked—both the toll-free and local numbers just kept ringing. Additionally, the products were merely glossy with no real color. I won't be ordering from them again and advise others to be cautious with their spending.
I have contacted this company multiple times to exchange a product for another shade and have not received a response. This customer service is shameful. They shouldn't be running a company if they only want to sell products and nothing else. They have no respect for customers. There are enough other companies with better products to buy from.
I would give a negative review if possible. The WORST customer relations ever! No one to speak with. No one answers emails. I have left 3 messages on "voicemail" in the last week. I have filled out their return form. Says "awaiting shipment info from carrier for almost one week". They obviously only want sales and don't respect consumers ability to dislike their products. One came with a broken tip and the other was dried out. Buyer Beware! So many other more professional companies to choose from!
Even with help from the Jouer customer service (which took over 10 days to return several email requests for shade selection support because their online shade selector couldn't determine my shade match...), it was a terrible match. I shared via email the foundation brand I currently use, the shade, how I tan in the sun, my age... basically everything. When I received the Jouer foundation, even when using the smallest amount on my skin on top of a primer, it was the consistency of mud, did not blend, dried quickly, and turned into a cakey, ugly mess on my skin. With that, I am even MORE disappointed that shipping costs are deducted when returning. I was a first-time customer. I returned the foundation (I never opened the main bottle - I only used the tiny free vial), so I am extra frustrated that I needed to pay for return shipping for something that didn't match my skin. It does not make me want to try other shades because I will continue losing money on shipping.
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